MH17: Malaysia Airlines offers full refunds on all flights

By David Flynn, July 21 2014

Malaysia Airlines is offering a full refund on all bookings – even those sold as non-fundable tickets – in the wake of the MH17 disaster.

The airline says that "Malaysia Airlines will adapt the below policy effective immediately until Thursday, 24 Jul 2014"

  1. Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non refundable tickets.

  2. Enrich [MAS frequent flyer scheme] passengers will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.

The waivers will apply through to 24 July 2014, for travel until 31 December 2014.

Passengers who wish to make changes to their travel plans may contact the nearest Malaysia Airlines ticketing office at 13 26 27 (Australia) or 0800 777 747 (New Zealand).

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David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Qantas - Qantas Frequent Flyer Platinum

07 Feb 2013

Total posts 558

You gotta feel for Malaysia, just hoping the sumbags responsible for the disaster this week are brought to justice

Air New Zealand - Airpoints

03 Apr 2013

Total posts 37

I echo that sentiment - we want justice for the 80 children and so many innocent lives. I fear MH's operations will no longer be sustainable at the current scale. While I will continue to fly with Malaysia, damage to the brand will take years to be recovered. 

Virgin Australia - Velocity Rewards

19 Feb 2014

Total posts 451

Only a world class airline like MH would offer something like that.  Hopefully it doesnt spell the end for it.

I use MH regularly and will continue to do so.

Qantas - Qantas Frequent Flyer

18 Oct 2012

Total posts 122

I second that , this whole thing is very very sad for all those involved.

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 279

Me Too.How can one confuse a 777 for a Fighter Plane there and I hope whoever killed these 300 people gets what is coming to them.Should I ever do another trip to the UK again I'll stick with JAL THROUGH JAPAN or go another way like over America or through South Africa for now

Virgin Australia - Velocity Rewards

19 Feb 2014

Total posts 451

What a load of rubbish.

Virgin Australia - Platinum

21 Dec 2012

Total posts 90

What's rubbish Chris, the fact poor Malaysian airlines are being honourable? 

Virgin Australia - Platinum

21 Dec 2012

Total posts 90

Sorry mate just realised your comment was a reply so someone's rubbish. Agree with you!

Cathay Pacific - Asia Miles

25 Apr 2013

Total posts 544

Franz, all planes are avoiding the west Russian/east Ukrainian (i.e. where Putin could be) region now, so you need not worry about taking CX/MH/SQ/VN now as they're avoiding the region.

A very honourable thing that MH is doing. Maybe this is the kick up the backside they need to turn things around. When you're this low, the only way is up!

Qantas - Qantas Frequent Flyer

25 May 2012

Total posts 582

Tell that to Pan Am, or Concorde.

As much as I want them to succeed, they have a lot to overcome. Staff morale is apparently very poor, not to mention the impact to their brand and other aspects of operations.

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 279

Pan Am although they were long gone from Australia by the time Lockerbie took place never really recovered from what happened.PA 103 took place Three weeks before the time we were due to go to America so naturally the size of my family were worried about flying an American Carrier but were fine by the time we left Melbourne in January 1989 with Continental.

Qantas - Qantas Frequent Flyer

03 Apr 2013

Total posts 47

We are about to book with MH. Any chance their prices wil come down?

Qantas - Qantas Frequent Flyer Platinum

07 Feb 2013

Total posts 558

Not cool

08 Oct 2011

Total posts 45

As a Malaysian and Enrich frequent flyer, I am glad to hear that some folks are still supporting MH.  But I too fear that the damage is too big and not sure if MH can survive.


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