Reviews

Review: No1 Lounge, London Gatwick Airport South Terminal

Overall Rating

By Chris Chamberlin, October 3 2018
No1 Lounge, London Gatwick Airport South Terminal
Country

United Kingdom

City

London

Airport

London Gatwick

Alliance

None

Airline

Any

Cabin-class

Any

Notes
The Good
  • Modern design with fast WiFi
  • Extensive access list
The Bad
  • Can get busy, with guests encouraged to pre-book at an extra charge
  • Limited buffet fare, restrictive food ordering procedure
X-Factor
  • Good corner location for plenty of natural light and airport views
Location
Dining
Work
Overall

Introduction

Welcoming everybody from international business class passengers through to Qantas frequent flyers, credit card holders, members of independent lounge programs like Priority Pass, paying guests and even selected Gatwick Express rail customers, the No1 Lounge at London Gatwick's South Terminal is a 'one size fits all' approach to the pre-flight experience.

Executive Traveller stopped by before a recent flight from Gatwick to bring you this review.

Location & Impressions

Located after security, the No1 Lounge at Gatwick South Terminal can be found on the upper level of the main departure concourse: look for a corridor near Dixons and JD Sports if you can't spot the entrance.

After being scanned in, you'll turn right – not left, where there's a separate Clubrooms lounge operated by the same company which shares the same entrance – and once inside the No1 Lounge, you'll find a mostly rectangular space with tarmac-facing windows and airport views:

The lounge opens from 4am until 10pm daily.

Access

The following passengers can access this lounge when departing from Gatwick Airport's South Terminal on domestic and international flights:

  • Priority Pass, Dragonpass, Lounge Club and Lounge Key members when travelling with any airline, in line with their normal membership plan.
  • Qantas Gold, Platinum, Platinum One and Chairman's Lounge members flying with Oneworld member Iberia.
  • First class and business class passengers, plus eligible frequent flyers, when travelling with an airline that uses this as its 'home' lounge, including SkyTeam member China Airlines; Star Alliance members Croatia Airlines, Lufthansa, TAP Portugal and Turkish Airlines; Oneworld member Iberia; and also Aer Lingus, among others.
  • Diners Club cardholders flying with any airline, including Australian cardholders with the Qantas or Diners Club Rewards-earning cards issued directly by Diners Club, but excluding the new Citibank Linked Diners Club Card.
  • Gatwick Express first class rail passengers who have purchased a return first class train ticket between Gatwick Airport and Victoria stations via the Gatwick Express website (confirmation email required for entry: excludes Day Return, Group Return and Carnet first class fares; passengers travelling on two one-way first class tickets; and passengers who buy tickets in person or use Oyster/contactless).
  • Institute of Directors members based in the UK or EU, flying with any airline.
  • All other passengers travelling with any airline from Gatwick's South Terminal at a cost of £32 (A$57.95) for travellers aged 12 and over when pre-booked online (discounted to £18 for kids aged 2-11), or £40 (A$72.50) when paid at the door for adults and children 12+ years (£20 for kids 2-11, infants are free).

Under Oneworld rules, business class passengers and Oneworld Emerald and Sapphire cardholders travelling with Iberia also have the option of the British Airways lounges in this terminal, including the first class lounge for Oneworld Emerald (Qantas Platinum) members.

However, the No1 lounge can get particularly busy at times, so when it's nearing capacity, priority is given to passengers of the airlines (first and business class travellers and elite frequent flyers) and those who have paid the lounge for access, rather than members of independent lounge programs.

For this reason, Priority Pass cardholders are given the option of securing their place for a fee of £5 per person, paid online directly to the lounge operator, in addition to any access charges incurred through their Priority Pass membership – that's not ideal, but if you choose not to pay and find the lounge full, your Priority Pass card can instead be used at Grain Store Cafe & Bar in the same terminal, where one 'lounge visit' provides £15 off the dining bill.

Priority Pass advises that the lounge is typically busiest between 6:30am and 10:30am, where you're the most likely to be denied entry if you don't have a pre-booking.

Finally, keep in mind that if you're flying from North Terminal at Gatwick, you won't be able to access this particular lounge, although there's a separate No1 Lounge in North Terminal which adopts similar access rules.

Dining

Regardless of how you enter the lounge, you'll receive a menu at reception, because here, there's à la carte dining – yes, even if you're just stopping by before a short European flight with your Priority Pass card!

Sounds too good to be true? Here's the catch – each passenger can only order one dish from the menu during their visit, and that menu is collected when the order is placed, so the staff know which travellers have already eaten.

I stopped by around dinnertime before a mid-evening China Airlines flight from London Gatwick to Taipei, so opted for the fish finger wrap. It tasted fine but was on the smaller side, so I was done in a just few bites.

If you'd like to order another dish, you'll need to pay £4 (A$7.25) – although a guest near me was making only a quick visit, decided they weren't eating and kindly passed their unwanted menu to me, so I took the chance to try the cheese plate also.

The "seasonal fruit chutney" promised on the menu was absent on the plate, replaced by an unwanted portion of butter, and while it was a nice light dessert that still left room for an evening meal on the 14-hour flight ahead, I'd not award any extra marks for presentation:

Although the lounge was quite busy, it was easy to find a spare table in the central dining area...

... and there's a small buffet zone nearby if you want anything else – but beyond a little soup, salad....

... fruit and nibbles, there's nothing else here, so choose your main course wisely!

Things are less grim on the beverage front, with self-serve tea and machine-made espresso coffee...

... along with a tended bar where most drinks are complimentary and 'unlimited', within reason, except for Champagne which is chargeable:

I went for a simple Baileys on the rocks, and recognising that Irish cream liqueur is around half as strong as a typical spirit like Vodka, was pleased that the bartender poured liberally rather than measuring out a mere 30mL serve (equating to just half a 'standard drink'), as is unfortunately common in many Australian venues.

Staff here were friendly despite being under the pump, and although the bar was busy as food orders are placed here also, service was prompt.

Work

While you can easily open a laptop anywhere in the lounge, there are a couple of places better-suited to more intense work, such as these desks over by the windows which afford some nice views...

... or for a little more peace and quiet, see if you can snag this solo desk nearby:

Closer to the lounge entrance, you'll also find a couple of computers...

... with WiFi available throughout the space – my tests measured average download speeds of 21Mbps and average uploads of 34Mbps, which is sufficient for most tasks.

There are certainly some power points located throughout the lounge (UK-style, so keep your adaptor handy), but they're not accessible from every seat: and given how full the lounge can be, it'd be great to see more of these, particularly for travellers who may have no choice but to sit where power isn't available.

Relax

Being one of the world's busiest single-runway airports, it's a good thing that boarding calls aren't made here, making it easier to relax until it's time to head to your gate – just allow plenty of time, as some gates can be a 10-minute walk.

A range of comfy seats line the windows...

... but there's plenty to choose from, including booths away from the main dining area for a little extra space and privacy, while still enjoying a snack...

... along with seating closer to the bar, split across an upper and lower tier.

If you wanted to watch the comings and goings from Gatwick, this is where you'd sit to face the runway – in fact, when an Emirates A380 came in to land, almost the entire lounge came to a brief stop while everybody looked up, because the views are quite good and the most other aircraft flying through here are smaller jets serving Europe, so the A380 is a rarer sight.

Nestled away from all the action is a separate quiet area...

... with seating catering for individual travellers wanting to unwind before their flight in solitude:

Showers are not available here – generally not a problem if you're only taking a short flight within Europe, but before longer overnight journeys such as China Airlines' Airbus A350 service to Taiwan, you do notice their absence.

Overall, the best word to describe the No1 Lounge at Gatwick's South Terminal is "fine", as it's not "great", but not "bad" either.

While à la carte dining is a rarity in lounges available to Priority Pass members, for business class passengers using the space, that same arrangement does feel a little stingy – putting the hand out for an extra £4 for a few bits of cheese feels very 'low-cost', particularly when the buffet doesn't give much to graze on.

Chris Chamberlin travelled to London as a guest of China Airlines.

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

Ourmanin

Ourmanin

Singapore Airlines - KrisFlyer

08 Jun 2018

Total posts 65

Chris, you got it on a good day. This is the experience Etihads premium customers can probably look forward to given today’s other announcements.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2949

If you're talking about how empty the lounge looks in photos, it's not that it was quiet, it's that I don't photograph other passengers as a rule (unless it's completely unavoidable, in which case, I pixelate faces), to respect the privacy of other travellers. The lounge was quite busy when I first arrived, although got a little bit quieter as I was preparing to leave for the China Airlines flight.

smit0847

smit0847

30 Aug 2013

Total posts 448

They is the saddest looking cheese plate I have ever seen.

I much prefer The Grain Store to the No 1 Lounge.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2949

Yes, I wasn't too impressed with the presentation, and would have been disappointed had it been my only 'meal'. Having said that, I also tried to give The Grain Store a go, but didn't have a great deal of time and the wait staff were doing everything they possibly could other than taking my order, so after about 10 minutes I just left and ate on the flight instead.

New Mint

New Mint

24 Feb 2012

Total posts 46

I recently had a flight from Edinburgh to Helsinki on AY and was directed to the No 1 lounge. Upon entering the lounge it was packed and loud. I didn’t bother and decided to use the BA lounge instead. Much better option! I have found lounges in general in Europe are a let down in comparison to what we get here, and in particular in Asia and the ME. I guess it’s still better than not having lounge access at all!

iM

iM

Qantas - Qantas Frequent Flyer

27 Jul 2016

Total posts 50

Recently spent a few hours there on a Wednesday evening before flying back to Sydney on China Airlines. It was hot and crowded, the limited food service was average and so too was the bar/staff service and the drinks choices. Overall nothing flash or to write home about (although I think the WiFi was okay, as were the airport views).

Tasclean

Tasclean

QF LTG

29 Feb 2016

Total posts 10

Great to see pics with no people... went there in June before a TAP flight to Lisbon to find not a spare seat anywhere and a queue for both W and M loos out the door. Eventually squeezed onto the bench top looking over the apron.

So be warned if it’s any summer Saturday..

Pay my own way

Pay my own way

28 Jul 2018

Total posts 3

I visited the No 1 Lounge at Gatwick South when travelling on Turkish Airlines. This lounge must be a strong contender for the worst airline lounge in Europe. It was crowded, dirty and the facilities offered were pathetically inadequate. I would have liked some cereal, but there was no milk. Eventually I settled for a coffee and a free newspaper and, sometime later, a bacon roll, which was served in an unbuttered bap.
I wouldn’t entertain the idea of returning to this excuse for a lounge.

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