Review: Qantas Club domestic lounge, Brisbane Airport

For many Queensland flyers, the journey begins here – after zipping through the private security screening point, of course.

Overall Rating

By Chris Chamberlin, January 6 2020
Qantas Club domestic lounge, Brisbane Airport
Country

Australia

City

Brisbane

Airport

Brisbane

Alliance

oneworld

Airline

Qantas

Cabin-class

Any

Notes
The Good
  • Natural light and a variety of zones
  • Barista and bartender drinks, including spirits
The Bad
  • Power not available at every seat
  • Buffet spread and unrenovated parts of the lounge are tired
X-Factor
  • Glide through security at Premium Lounge Entry
Location
Dining
Work
Overall

Introduction

Renovated and expanded in recent years, Brisbane's domestic Qantas Club lounge offers favourites like fresh barista-made coffee and dedicated working spaces for the Qantas Club members and Gold frequent flyers who call this lounge 'home'.

Location & Impressions

You'll find the domestic Qantas Club at Brisbane Airport beyond security screening and in the perfect place, being at the junction between Qantas' satellite and regional gates, and the main terminal gates, so it's a quick walk to wherever you're headed.

While you can enter the Qantas Club from the departures concourse, as you might do when transiting between flights, there's a separate entrance downstairs adjacent to the main security checkpoint, which Qantas terms Premium Lounge Entry.

Here, all lounge-eligible guests, except for one-off passholders, can complete priority check-in and then clear security via a private checkpoint, before emerging inside the Qantas Club itself.

Take the escalator upstairs after security and continue following the path around to the right, to find the Qantas Club – situated across from the unmarked entrance to the Qantas Chairman's Lounge:

Read: What it's really like inside the Qantas Chairman's Lounge

The Qantas Club offers views towards the arrival roads and the airport's new runway which remains under construction, with a variety of seats catering to different needs.

However, the 'favourite' pick here is at the very back of the lounge – by nature, being the furthest walk from the entrance, which makes it quieter and a great spot to either work or relax.

This extension was built during the redevelopment of Qantas' three domestic lounges in Brisbane to add more space into the Qantas Club, and almost feels like a separate lounge of its own.

That's because parts of the Qantas Club still retain the airline's 'old' look, particularly over near the bar and buffet, whereas this space goes stronger on design with lighter and brighter wood and brass elements.

At the opposite end of the lounge – where that older style is noticeable – there's a family zone for children and parents offering plenty of light and colourful seating.

This kid-themed area also provides a variety of games, and a TV:

Clear flight information screens are available, and beyond showing the expected basics, also indicate whether a flight will have WiFi, how long it takes to walk from the lounge to that gate, and the weather on arrival at the destination.

Brisbane's domestic Qantas Club opens from one hour before the day's first flight departure until the last Qantas-operated service is called for boarding at night. This includes Premium Lounge Entry.

Access

With a separate Qantas Business Lounge in Brisbane, the city's Qantas Club primarily serves:

  • Qantas Club members prior to Qantas, QantasLink and Jetstar flights booked on a Qantas or Jetstar flight number.
  • Qantas Gold frequent flyers ahead of Qantas, QantasLink, Jetstar, Emirates and Oneworld flights (including domestic codeshares).
  • Oneworld Sapphire frequent flyers when their next onward flight that day is operated by Qantas or QantasLink with a QF or other Oneworld flight number (no access when flying Jetstar).
  • Emirates Skywards Gold cardholders travelling onwards aboard a Qantas, QantasLink or Emirates flight booked under a QF or EK flight number (includes access for domestic Qantas flights booked as an EK codeshare).
  • China Eastern's Eastern Miles Gold members departing on a domestic flight operated by Qantas or QantasLink (QF or MU flight number).
  • Air New Zealand Gold and Elite cardholders travelling on a domestic Qantas flight booked on an NZ codeshare flight number.
  • American Airlines Admirals Club subscribers before a Qantas or QantasLink flight booked under a QF or AA flight number.
  • Qantas Silver frequent flyers and eligible credit card customers redeeming one of their single-use complimentary lounge passes prior to a Qantas, QantasLink or Jetstar flight.

The following guests are also welcome, but will likely prefer the Qantas Business Lounge next door:

  • Qantas and QantasLink business class passengers.
  • Qantas Platinum and Platinum One frequent flyers and other Oneworld Emerald cardholders.
  • Emirates Skywards Platinum and China Eastern Platinum frequent flyers.
  • Passengers connecting to or from a same-day international business class or first class flight with Qantas, Emirates or a Oneworld airline, even if the domestic flight is booked in economy.

Dining

For many business travellers, each visit begins with a stop for coffee: and here, barista-made brews are available all day, with service both from the bar, and as you emerge upstairs from Premium Lounge Entry:

For a quick hit of caffeine, self-serve machines are also at-hand, which is where you'll find sweets like biscuits and lollies.

Of course, it wouldn't be a Qantas Club without the liquorice allsorts, which have been a staple here for many years:

On the food front, breakfast serves up crowd pleasers such as made-to-order pancakes via the DIY machine, baked beans and hard-boiled eggs:

Joining those, yoghurts, muesli and fruit salad, plus the expected breads and cereals.

From late morning, the lounge switches to the all-day menu, typically offering a mixed salad with a choice of dressing, as well as individual ingredients.

Of course, these can be combined to create a toasted sandwich, and for something different from the typical 'ham, cheese and tomato', try swapping the tomato for pineapple, which practically makes a Hawaiian pizza:

For hot food, this visit saw a spiced root vegetable soup aside baked potatoes.

Sliced bread and dinner rolls complement the main, although the hot dish changes from time to time, with chicken wings also making a regular appearance.

For dessert – other than the lollies and snacks served by the coffee machines – an apricot, apple and hazelnut slice proved tasty.

Fresh fruit is normally available too, nearby a printed list of the day's offerings, some of which are labelled "gluten friendly".

Soft drink and chilled water are self-serve over at the bar, as is the day's selection of white, red and sparkling wine – from 12pm, at least.

Beer and cider are available from the bar counter, with a selection of brews on tap and others in the fridge.

However, with solid metal doors blocking the view into those fridges, it's hard to know exactly what your choices are, without slowing things down and asking the bartender.

Spirits aren't displayed but are available upon request, including white and dark rums, gin, vodka, and others.

Work

With serious work to do, head to the business area in the centre of the lounge, offering iMacs, a charging station and printing facilities.

You'll find working benches here too, with AC power available under the centre hatch:

However, it's odd that when renovating this lounge, Qantas decided to install unused HDMI, 3.5mm audio, phone and data ports under these hoods rather than useful USB power chargers, leaving only two AC outlets beside them:

You'll also find power available when sitting beside many of the walls and benches – sometimes with USB outlets nestled between – but as this doesn't apply to every seat, you'll need to choose your pod around your power needs.

For less of a 'lounge' feel and more of a 'busy office' vibe, you could also set up your laptop at a bench towards the main internal walkway, where other guests are regularly walking past, but which doesn't tend to be too noisy:

Within the Qantas Club, a number of four- and six-seat meeting rooms are also available for hire, although costs apply.

Expect to pay $150-$670 for a four-seat room, or $220-$870 for a six-seater, depending on time. Qantas Club members, Gold frequent flyers and above, business class passengers and AMEX Qantas Corporate Card holders get a 20% discount on the published rates.

Free and fast WiFi is available for all guests.

Relax

With time to kick back, take in some of the natural light over by the windows, where the seats are suited to pairs and groups.

Nearby, booth seats are available too, with those much-appreciated power points below:

For a cosier vibe or somewhere quieter, the space towards the back of the lounge is further away from the bar, buffet and family zone.

Right at the back of the lounge, there are far fewer people around, although there are still boarding calls to contend with.

Finally, a selection of reading material is available, and shower suites are here too.

All up, while the renovation and expansion works have certainly improved things, the mix of old and new design styles isn't particularly coherent – the 'old' being left over from parts of the lounge that weren't updated during the revamp.

It'd be nice to see Qantas fully complete that renovation and bring this fresher look and feel to the entire space, and along with it, some updates to the buffet, which has barely changed in years.

Also read: Qantas domestic business lounge review, Brisbane

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller, and lives by the motto that a journey of a thousand miles begins not just with a single step, but also a strong latte, a theatre ticket, and later in the day, a good gin and tonic.

Qantas - Qantas Frequent Flyer

25 May 2017

Total posts 74

Very good review. Whilst the lounge is still not ideal it far exceeds VA bush shed offering. Clearly VA is no competition for the highly lucrative suit market QF have secured it. If you are a Platinum or Platinum One even better you are truly valued as you gain access to the Domestic Business class lounge.

Yes totally agree. It does look tied in parts and am over the food options. The lack of power points is always a problem. I hate that you cannot see any thing airside. The Chairman's club get that view now.

02 May 2017

Total posts 2

The food options are that boring that I'm eating outside now and then going into the club to do some work.

Qantas - Qantas Frequent Flyer

06 May 2018

Total posts 7

Aside from the premium lounge entry which is a great bonus, I really don't like this lounge. I travel through BNE regularly for work and it is always crowded, food offerings are of poor quality and the serving area messy, with tables remaining uncleared for a long time. It feels like a cheap pub in the afternoons and is in contrast to the MEL lounge, which is classy and clean, even during peak times.


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