Intent on lifting its game for premium travellers, Cathay Pacific is now trialling mattresses to help business class flyers sleep better above the clouds.
The airline’s flights to London’s Gatwick Airport and Chicago currently include what the Oneworld member calls a “luxurious new mattress pad.”
Many travellers find that when transformed into a flat bed, Cathay Pacific’s business class seats are a little too firm – and some savvy flyers ask for a second duvet use as a makeshift mattress to add an extra layer of cushioning.
Australian Business Traveller reader Nicole Tsyon last week flew on CX343 from Hong Kong to London Gatwick and tells us it definitely made for a more comfortable sleep.
“I don’t usually find Cathay Pacific business class that comfy as it’s not easy just to sit with your feet up due to the herringbone angle. I find the seats can be a bit firm and this at least took the edge off.”
“The mattress is very similar to what Qantas has in quality and thickness, but is white instead of grey and wrapped with the duvet and waiting for you when you boarded.”
However, Tyson notes that the crew seemed very disengaged when it came to helping passengers with the mattress.
“It was up to the passengers when they put the mattress on, and help was only offered if you requested it or crew were passing. The mattress wasn’t collected before landing. You could leave it on your seat if you wanted to. I took mine off and easily stowed away in the foot rest area.”
“Crew disinterest took the shine off a little as Emirates and Qantas make it more of an ‘event’ and this is a good step for Cathay’s business class product, something the crew could be proud of.”
Paired with a move to ‘dine on demand’ – which lets passengers choose what they want to eat and when they want to eat it at any stage during the flight – Cathay Pacific is aiming to sharpen its appeal to high-flying professionals.
“This trial is part of a further review of our sleep proposition that includes new services, dining and product concepts to help our customers sleep better, even on shorter flights,” a Cathay Pacific spokesperson said.
Cathay Pacific is also playing catch-up to competitors with the expansion of inflight Internet, which is currently exclusive to Cathay's Airbus A350 fleet but will be added to its international Boeing 777 and Airbus A330 jets from the middle of 2018 through to 2020.