Travel hack: all Qantas & Virgin Australia phone numbers

By John Walton, September 25 2013
Travel hack: all Qantas & Virgin Australia phone numbers

Frequent travellers know from experience that it's a pain to have to search for call centre contact numbers when you need them, especially if you're on a slow mobile connection.

So we've rounded up all the key numbers for Qantas and Virgin Australia's international and Australian contact numbers.

What you need to know

  • Consider using Internet phone services like Skype and Google Voice to call these numbers instead of your mobile phone when you're overseas
  • Numbers such as 13**** and 1800-services in Australia and 0800 in the UK usually don't connect if you're dialling from overseas
  • If you're in the UK and calling from a mobile, avoid Qantas' expensive 0845 number (which is not included in mobile calling plans) and ring the 020 number instead. (We've previously explained how and why calling 0800 numbers from a UK mobile number costs so much.)
  • Similarly, avoid the mobile phone ripoff of ringing Virgin Australia's 0843 number (it's a similar rort from a UK mobile) by using an Internet calling service like Skype to dial Virgin Australia's Australian number.
  • If you're overseas in a country that doesn't have a local Qantas office, ringing the Australian number via Skype or another VOIP service is your best option.
  • Qantas' Australian Frequent Flyer call centres are closed from 8pm-7am Australian Eastern Time, but if it's urgent you can sometimes get answers out of London or the US


Main information and reservation numbers:

  • Australia: 131313
  • from overseas: check the Qantas list of international offices; or in Europe, dial +44 208 600 4300 or +49 421 557 5540; call Qantas head office on +61 2 9691 3636 and press 1 for international sales; or try the Qantas Frequent Flyer numbers below

Qantas Frequent Flyer:

  • Australia: 131131 or +61 3 9658 5302
  • New Zealand: 0800 101 500
  • UK: 0845 7 747 100 or 020 8600 4333
  • Ireland/Europe: +44 20 8600 4333
  • USA & Canada: 1 800 227 4220
  • Internationally: +61 3 9658 5302

Virgin Australia

Main information and reservation numbers:

  • Australia: 136789 or +61 7 3295 2296
  • New Zealand: 0800 670 000
  • UK: 0843 104 7777
  • USA: 1 800 444 0260
  • United Arab Emirates: 8000 170 050
  • Internationally: +61 7 3295 2296

Velocity Frequent Flyer:

  • Australia: 131 875 or  +61 2 8667 5924
  • New Zealand: 0800 230 875
  • Internationally: +61 2 8667 5924

Note that if you're a top-tier platinum frequent flyer with Qantas or Virgin Australia you'll have a dedicated number to call -- but ringing the main line and entering your frequent flyer number should zip you straight to the platinum service agents anyway.

Bookmark, save or print out this page for easy access to Qantas and Virgin Australia's international and Australian contact numbers.

Keep up to date with the latest news for Australian business travellers and frequent flyers: tune into @AusBT on Twitter.

John Walton

Aviation journalist and travel columnist John took his first long-haul flight when he was eight weeks old and hasn't looked back since. Well, except when facing rearwards in business class.

Qantas - Qantas Frequent Flyer

31 Aug 2012

Total posts 210

If you need to speak to Qantas from o/s avoid the International number they advertise (esp. if from the USA). You will end up speaking to someone in NZ, who may even give you incorrect information. Ring the Australian number you would normally call at home. You will get correct information, and also importantly, if something needs to be done they can do it then and there. Best to phone during extended normal business hours in Australia for best results. All of the above is from my recent experience.

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 464

I would like to ask anyone if in Singapore but booked on a VA OPERATED BY SQ service would it not be easier to go to the Singapore Airlines office for any help with bookings


Singapore Airlines - KrisFlyer

22 Aug 2015

Total posts 2

AVOID Qantas altogether. Only in Australia and only with Qantas. I have now been waiting on the telephone for 56 minutes 11 seconds waiting to speak with someone from Qantas Frequent Flyer to change details that can't be changed online. The Qantas message has now cycled through at least 20 times telling me the virtues of its FF program with no indication as to how much longer I am to wait. If only Singapore airlines had a direct flight from Sydney to Shanghai! I loathe this airline. Still waiting.


Singapore Airlines - KrisFlyer

22 Aug 2015

Total posts 2

...update. Just got through but instead of the call going through to Frequent Flyer Program, which was the number I called, I was routed to reservations. The operator apologised and has now placed me back in the queue yaay! 

01 Aug 2016

Total posts 1

Why dont Qantas have an email or phone you back? Waiting to have a call answerd is impossible. Battery won;t last that long. This is incredible!

I have wasted too much of my time not just waiting for Q on the line but also when I leave my number for them to call back. They NEVER have. NOT ONCE. (and I'm not usually a capitals for emphasis type of person, understand) We are business class travellers who will NEVER fly Qantas if we can avoid it. The only reason I had to deal with them recently was because we had booked a cruise that included Q flights. Reminded me exactly why we avoid them like the plague. Give us the Asian airlines any day.

Qantas - Qantas Frequent Flyer

26 Oct 2017

Total posts 93

I must agree. I often have complicated itineraries that need a phone booking. An incredible 3 hours and 20 minutes to get through leaving my mobile on speaker phone whilst working away. This must be some kind of record So much for Gold flyers jumping the queue.! Since they closed the Melbourne and Brisbane call centres, one never misses hearing " We are experiencing a high volume of callers and your call has been placed in a queue." Does anyone from their head office ever try to call their own number?? Shareholders would be very disappointed to know that Qantas no doubt lose sales by many customers giving up on their 131 numbers. Bad for business.!!

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