Qantas - Qantas Frequent Flyer
Member since 06 Feb 2015
Total posts 19
Appreciate first world problem. Was offered a rewards upgrade
from P/Economy to B/Class for QF64 from JNB to SYD, for 34,300 points. I took it and for this I received:
QF64 crew an hour late to the plane, hence
missed connects in SYD.
Chair that would not recline.
Warm champagne pre-departure.
No pre-dinner drinks service.
Only one type of red wine.
Limited breakfast due to planes chiller breaking
down just after take-off.
Flight from SYD to BNE, crew 40 minutes late
arriving at plane.
Should I accept 10,000 points compensation, all they will
offer, having questioned why so little (In my option)?
Member since 08 Feb 2018
Total posts 199
Qantas on the outside, Jetstar on the inside
Member since 03 May 2013
Total posts 177
Alan Joyce's Qantas.
Member since 29 Nov 2013
Total posts 456
FYI - My seat back entertainment system was u/s in economy PER-BNE in August and the CSM organised for 3,000 points to be provided as compensation.
10,00 FFP for a u/s seat long haul feels a bit light. The other issues you've described like crew being late etc - that's travel... shit happens
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 280
Sad isn't it, how much brand destruction AJ has presided over.
Member since 07 May 2020
Total posts 113
It's Qantas after all. What did you expect? Probably better to take the points quickly before they drop a zero or two from them.
Member since 26 Mar 2020
Total posts 55
Originally Posted by Scotgoat
if they don't offer then threaten (well don't just threaten - lodge a case with ACCC) and let the customer rep note that on your complaint that you have a ACCC case number
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