Qantas compensation

6 replies

Scotgoat

Qantas - Qantas Frequent Flyer

Member since 06 Feb 2015

Total posts 18

Appreciate first world problem. Was offered a rewards upgrade from P/Economy to B/Class for QF64 from JNB to SYD, for 34,300 points. I took it and for this I received:

§ QF64 crew an hour late to the plane, hence missed connects in SYD.

§ Chair that would not recline.

§ Warm champagne pre-departure.

§ No pre-dinner drinks service.

§ Only one type of red wine.

§ Limited breakfast due to planes chiller breaking down just after take-off.

§ Flight from SYD to BNE, crew 40 minutes late arriving at plane.

Should I accept 10,000 points compensation, all they will offer, having questioned why so little (In my option)?

dm12

Member since 08 Feb 2018

Total posts 154

Qantas on the outside, Jetstar on the inside

Joe

Member since 03 May 2013

Total posts 160

Alan Joyce's Qantas.

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 454

FYI - My seat back entertainment system was u/s in economy PER-BNE in August and the CSM organised for 3,000 points to be provided as compensation.

10,00 FFP for a u/s seat long haul feels a bit light. The other issues you've described like crew being late etc - that's travel... shit happens

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 238

Sad isn't it, how much brand destruction AJ has presided over.

GoRobin

Member since 07 May 2020

Total posts 113

It's Qantas after all. What did you expect? Probably better to take the points quickly before they drop a zero or two from them.

Travellz

Member since 26 Mar 2020

Total posts 44

Originally Posted by Scotgoat

Appreciate first world problem. Was offered a rewards upgrade from P/Economy to B/Class for QF64 from JNB to SYD, for 34,300 points. I took it and for this I received:

§ QF64 crew an hour late to the plane, hence missed connects in SYD.

§ Chair that would not recline.

§ Warm champagne pre-departure.

§ No pre-dinner drinks service.

§ Only one type of red wine.

§ Limited breakfast due to planes chiller breaking down just after take-off.

§ Flight from SYD to BNE, crew 40 minutes late arriving at plane.

Should I accept 10,000 points compensation, all they will offer, having questioned why so little (In my option)?

Demand 17,150 points (which is half the points you paid) and explain to them its because you feel you received "half the service".


if they don't offer then threaten (well don't just threaten - lodge a case with ACCC) and let the customer rep note that on your complaint that you have a ACCC case number


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