Appreciate first world problem. Was offered a rewards upgrade
from P/Economy to B/Class for QF64 from JNB to SYD, for 34,300 points. I took it and for this I received:
§QF64 crew an hour late to the plane, hence
missed connects in SYD.
§Chair that would not recline.
§Warm champagne pre-departure.
§No pre-dinner drinks service.
§Only one type of red wine.
§Limited breakfast due to planes chiller breaking
down just after take-off.
§Flight from SYD to BNE, crew 40 minutes late
arriving at plane.
Should I accept 10,000 points compensation, all they will
offer, having questioned why so little (In my option)?
Appreciate first world problem. Was offered a rewards upgrade
from P/Economy to B/Class for QF64 from JNB to SYD, for 34,300 points. I took it and for this I received:
§QF64 crew an hour late to the plane, hence
missed connects in SYD.
§Chair that would not recline.
§Warm champagne pre-departure.
§No pre-dinner drinks service.
§Only one type of red wine.
§Limited breakfast due to planes chiller breaking
down just after take-off.
§Flight from SYD to BNE, crew 40 minutes late
arriving at plane.
Should I accept 10,000 points compensation, all they will
offer, having questioned why so little (In my option)?
Demand 17,150 points (which is half the points you paid) and explain to them its because you feel you received "half the service".
if they don't offer then threaten (well don't just threaten - lodge a case with ACCC) and let the customer rep note that on your complaint that you have a ACCC case number
Hi Guest, join in the discussion on
Qantas compensation
Scotgoat
Scotgoat
Qantas - Qantas Frequent Flyer
Member since 06 Feb 2015
Total posts 19
Appreciate first world problem. Was offered a rewards upgrade from P/Economy to B/Class for QF64 from JNB to SYD, for 34,300 points. I took it and for this I received:
§ QF64 crew an hour late to the plane, hence missed connects in SYD.
§ Chair that would not recline.
§ Warm champagne pre-departure.
§ No pre-dinner drinks service.
§ Only one type of red wine.
§ Limited breakfast due to planes chiller breaking down just after take-off.
§ Flight from SYD to BNE, crew 40 minutes late arriving at plane.
Should I accept 10,000 points compensation, all they will offer, having questioned why so little (In my option)?
dm12
dm12
Member since 08 Feb 2018
Total posts 200
Qantas on the outside, Jetstar on the inside
Joe
Joe
Member since 03 May 2013
Total posts 181
Alan Joyce's Qantas.
markpk
markpk
Qantas - Qantas Frequent Flyer
Member since 29 Nov 2013
Total posts 456
FYI - My seat back entertainment system was u/s in economy PER-BNE in August and the CSM organised for 3,000 points to be provided as compensation.
10,00 FFP for a u/s seat long haul feels a bit light. The other issues you've described like crew being late etc - that's travel... shit happens
tommygun
tommygun
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 282
Sad isn't it, how much brand destruction AJ has presided over.
GoRobin
GoRobin
Member since 07 May 2020
Total posts 113
It's Qantas after all. What did you expect? Probably better to take the points quickly before they drop a zero or two from them.
Travellz
Travellz
Member since 26 Mar 2020
Total posts 55
Originally Posted by Scotgoat
Appreciate first world problem. Was offered a rewards upgrade from P/Economy to B/Class for QF64 from JNB to SYD, for 34,300 points. I took it and for this I received:
§ QF64 crew an hour late to the plane, hence missed connects in SYD.
§ Chair that would not recline.
§ Warm champagne pre-departure.
§ No pre-dinner drinks service.
§ Only one type of red wine.
§ Limited breakfast due to planes chiller breaking down just after take-off.
§ Flight from SYD to BNE, crew 40 minutes late arriving at plane.
Should I accept 10,000 points compensation, all they will offer, having questioned why so little (In my option)?
if they don't offer then threaten (well don't just threaten - lodge a case with ACCC) and let the customer rep note that on your complaint that you have a ACCC case number