With all the negative press about Qantas right now wanted to share my experience, which was positive!
Received a text msg that our flight to Jakarta was delayed, rang the Qantas premium line, which was answered after just 2 minutes, changed our domestic connection to a later flight, picked new seats together… all done in under 5 minutes by a helpful man.
Both flights the crew were fantastic and couldn’t serve the passengers better. Had a great sleep after a few drinks and lunch in the First class lounge.
Business and premium passengers boarded both flights first, which seams to be getting better.
Over all very impressed, even with the delay they had a solution by changing the domestic connections.
The seven other posts with the same test are a marketing ploy to try and 'grab' the whole display screen on ET and 'advertise' alleged good service by Qantas.
If the story is even real, then I am glad that one Australian has had a positive Qantas experience lately. SOOOOO MANY HAVENT...
With all the negative press about Qantas right now wanted to share my experience, which was positive!
Received a text msg that our flight to Jakarta was delayed, rang the Qantas premium line, which was answered after just 2 minutes, changed our domestic connection to a later flight, picked new seats together… all done in under 5 minutes by a helpful man.
Both flights the crew were fantastic and couldn’t serve the passengers better. Had a great sleep after a few drinks and lunch in the First class lounge.
Business and premium passengers boarded both flights first, which seams to be getting better.
Over all very impressed, even with the delay they had a solution by changing the domestic connections.
Long May this trend continue!
Would love to hear others recent experiences
IMHO the overwhelming majority of people flying have satisfactory experiences.
Most people are flying to get from point a to point b sometime via point c.
The vast majority of satisfactory flights rarely elicit a strong enough emotional response to put pen to paper.
Even when experiencing an exceptional flight, not many people put pen to paper.
However, when there’s a canceled flight or a 2 hour delay on a red-edeal that cost $149 the world ends. God forbid if the cabin is the wrong temperature, the cabin crew don’t smile or the in-flight snack isn’t to one’s liking….. then the howls of “I’ll never fly Qantas again” start echoing around the Twitterverse.
Then the pile-on starts, everyone is offended by something - the ‘yes’ planes, support for marriage equality, LGBTQI pride, acknowledgement of country, use of First Nations places names, a stale biscuit, a lost bag, it’s seems all and sundry have their own sorry tale. I became separated from my bag once (missed connection from QF to JQ to Singapore) - QANTAS flew my bag on the next QF flight to Changi and it was delivered to my hotel sometime during the night.
The notion that Qantas has deliberately, and wilfully set out to ruin people’s experiences is just a nonsense. Sure they’ve dropped the ball, lots of business have, COVID saw to that - it was hard to build a house, get repairs done, buy a car, travel almost anywhere…… it’s not like anyone was immune from this.
Flying is like getting on a bus these days. Cheap fares (with heavy restrictions) are snapped up, planes fill up, airports fill up, tempers heat up. People’s expectations of champagne service for the price of a beer don’t help, social media just makes the protests more shrill.
Qantas, though, generally, is ahead of all the competitors in on time performance and reliability, all the reports are on the BITRE website. But only the negative routes get reported. That’s all the public see because they don’t look any further than the tv.
In the last 2 years I’ve flown (all business class) Qantas to Bangkok, Singapore, Noumea, Sydney and Melbourne. I’ve flown Finnair to Europe and Cathay from Hong Kong and Thai around Asia, Lufthansa, LOT, Swiss, Austrian around Europe. I can honestly say that none outperforms the other to the extent that they are streets ahead. All airlines are generally pretty good. One caveat, business class in continental Europe is nothing like our domestic business class here (it’s usually economy seats at the front with a blanked out middle seat, a curtain divider and preferential security screening and lounge access) - we are truly ahead of the curve without a shadow of a doubt.
So that’s my two cents worth, I’m keen to see the bashing stop and get back to genuine news about travel. We have competitors so if you don’t like QANTAS, fly someone else.
- Sounds like you're getting preferential treatment for being a Patinum/Gold member.
I can assure you the majority of travellers who are getting screwed over aren't in your rose tinted world.
Qantas has slipped and it's evident everywhere, the arrogance as well in boasting record profits while sending jobs offshore and effectively running a cartel on ticket prices/government subsidised flights is appalling.
Flew QF9 to London last week. It's the first trip to the UK post covid for me on Qantas. General impression of the flight (meals, cabin service etc) was positive. The cabin crew were great. The one thing I guess that stood out to me though which I have mixed feelings about was the fact that every cabin crew member was a British national (going by their accent). I didn't encounter a single Australian amongst them. A fellow passenger jokingly asked if we were flying Qantas or British Airways. Their level of service and demeanour I must admit though was amongst the best I've ever had on an international flight. But still I feel sorry for the Qantas ‘Aussie' staff who have obviously had their jobs replaced by foreign cabin crew. Couldn't imagine Singapore Air or Air NZ doing that.
Flew QF9 to London last week. It’s the first trip to the UK post covid for me on Qantas. General impression of the flight (meals, cabin service etc) was positive. The cabin crew were great. The one thing I guess that stood out to me though which I have mixed feelings about was the fact that every cabin crew member was a British national (going by their accent). I didn’t encounter a single Australia accent amongst them. A fellow passenger joking asked if we were flying Qantas or British Airways. Their level of service and demeanour I must admit though was amongst the best I’ve ever had on an international flight. But still I feel sorry for the Qantas ‘Aussie’ staff who have obviously had their jobs replaced by foreign cabin crew. Couldn’t imagine Singapore Air or Air NZ doing that.
“ Couldn’t imagine Singapore Air or Air NZ doing that“
Not sure why you included SIA
You may not realise they have been recruiting foreign (non Singaporean) cabin crews from ASEAN countries since the 1990s although I suspect many would be naturalised, taking the opportunity working for the National airlines to get permanent residency.
QF has a crew base in London with a payscale significantly less than legacy Australian based crew. QF9/10 between PER and LHR and QF1/2 between SIN and LHR will basically always be crewed by this staff. When I flew QF10, I got talking to the flight attendant who had joined QF from a UK charter airline. She said the pay wasn't much better but the rostering was better for her circumstances.
Flew QF9 to London last week. It’s the first trip to the UK post covid for me on Qantas. General impression of the flight (meals, cabin service etc) was positive. The cabin crew were great. The one thing I guess that stood out to me though which I have mixed feelings about was the fact that every cabin crew member was a British national (going by their accent). I didn’t encounter a single Australia accent amongst them. A fellow passenger joking asked if we were flying Qantas or British Airways. Their level of service and demeanour I must admit though was amongst the best I’ve ever had on an international flight. But still I feel sorry for the Qantas ‘Aussie’ staff who have obviously had their jobs replaced by foreign cabin crew. Couldn’t imagine Singapore Air or Air NZ doing that.
“ Couldn’t imagine Singapore Air or Air NZ doing that“
Not sure why you included SIA
You may not realise they have been recruiting foreign (non Singaporean) cabin crews from ASEAN countries since the 1990s although I suspect many would be naturalised, taking the opportunity working for the National airlines to get permanent residency.
Recruitment of foreign crew by Singapore Airlines is largely used to bolster the existing staffing by Singapore nationals. In the case of Qantas, the foreign crews are being used to explicitly replace Australian crews from operating Qantas international flights, with lesser pay and conditions than the crew they are replacing. There is a big difference.
QF has a crew base in London with a payscale significantly less than legacy Australian based crew. QF9/10 between PER and LHR and QF1/2 between SIN and LHR will basically always be crewed by this staff. When I flew QF10, I got talking to the flight attendant who had joined QF from a UK charter airline. She said the pay wasn't much better but the rostering was better for her circumstances.
Whilst I tend to agree it confuses the ‘spirit of australia’ brand by having a 100% overseas crew on board, I’ve always had very positive experiences with the UK crew - generally coming across as engaged and proactive.
I recently flew Finnair which seemed to be crewed 100% by a Singapore local crew which whilst completely competent and delivered good service, left me a bit confused about the Finnish experience that is portrayed in their marketing.
The flip side I suspect it allows airlines to be comparatively competitive on their cost base if they are competing with overseas carriers - helping to maintain / sustain a profitable and reliable airline.
Lmc
Lmc
Qantas - Qantas Frequent Flyer
Member since 09 Nov 2018
Total posts 48
I recently flew Qantas, MEL-SYD-JAKARTA.
With all the negative press about Qantas right now wanted to share my experience, which was positive!
Received a text msg that our flight to Jakarta was delayed, rang the Qantas premium line, which was answered after just 2 minutes, changed our domestic connection to a later flight, picked new seats together… all done in under 5 minutes by a helpful man.
Both flights the crew were fantastic and couldn’t serve the passengers better. Had a great sleep after a few drinks and lunch in the First class lounge.
Business and premium passengers boarded both flights first, which seams to be getting better.
Over all very impressed, even with the delay they had a solution by changing the domestic connections.
Long May this trend continue!
Would love to hear others recent experiences
WSQplat
WSQplat
Member since 15 Dec 2021
Total posts 7
Why did you make seven posts with the same text? Please delete the other ones
dm12
dm12
Member since 08 Feb 2018
Total posts 200
Even a stopped clock had the correct time occasionally!
BrisHamish
BrisHamish
Member since 24 Sep 2017
Total posts 16
The seven other posts with the same test are a marketing ploy to try and 'grab' the whole display screen on ET and 'advertise' alleged good service by Qantas.
If the story is even real, then I am glad that one Australian has had a positive Qantas experience lately. SOOOOO MANY HAVENT...
Lmc
Lmc
Qantas - Qantas Frequent Flyer
Member since 09 Nov 2018
Total posts 48
Yes noted …. Thank you
When posted it kept coming up as error and said could not post
nixjet
nixjet
Qantas - Qantas Frequent Flyer
Member since 03 Jan 2013
Total posts 27
Originally Posted by Lmc
I recently flew Qantas, MEL-SYD-JAKARTA.
With all the negative press about Qantas right now wanted to share my experience, which was positive!
Received a text msg that our flight to Jakarta was delayed, rang the Qantas premium line, which was answered after just 2 minutes, changed our domestic connection to a later flight, picked new seats together… all done in under 5 minutes by a helpful man.
Both flights the crew were fantastic and couldn’t serve the passengers better. Had a great sleep after a few drinks and lunch in the First class lounge.
Business and premium passengers boarded both flights first, which seams to be getting better.
Over all very impressed, even with the delay they had a solution by changing the domestic connections.
Long May this trend continue!
Would love to hear others recent experiences
Most people are flying to get from point a to point b sometime via point c.
The vast majority of satisfactory flights rarely elicit a strong enough emotional response to put pen to paper.
Even when experiencing an exceptional flight, not many people put pen to paper.
However, when there’s a canceled flight or a 2 hour delay on a red-edeal that cost $149 the world ends. God forbid if the cabin is the wrong temperature, the cabin crew don’t smile or the in-flight snack isn’t to one’s liking….. then the howls of “I’ll never fly Qantas again” start echoing around the Twitterverse.
Then the pile-on starts, everyone is offended by something - the ‘yes’ planes, support for marriage equality, LGBTQI pride, acknowledgement of country, use of First Nations places names, a stale biscuit, a lost bag, it’s seems all and sundry have their own sorry tale. I became separated from my bag once (missed connection from QF to JQ to Singapore) - QANTAS flew my bag on the next QF flight to Changi and it was delivered to my hotel sometime during the night.
The notion that Qantas has deliberately, and wilfully set out to ruin people’s experiences is just a nonsense. Sure they’ve dropped the ball, lots of business have, COVID saw to that - it was hard to build a house, get repairs done, buy a car, travel almost anywhere…… it’s not like anyone was immune from this.
Flying is like getting on a bus these days. Cheap fares (with heavy restrictions) are snapped up, planes fill up, airports fill up, tempers heat up. People’s expectations of champagne service for the price of a beer don’t help, social media just makes the protests more shrill.
Qantas, though, generally, is ahead of all the competitors in on time performance and reliability, all the reports are on the BITRE website. But only the negative routes get reported. That’s all the public see because they don’t look any further than the tv.
In the last 2 years I’ve flown (all business class) Qantas to Bangkok, Singapore, Noumea, Sydney and Melbourne. I’ve flown Finnair to Europe and Cathay from Hong Kong and Thai around Asia, Lufthansa, LOT, Swiss, Austrian around Europe. I can honestly say that none outperforms the other to the extent that they are streets ahead. All airlines are generally pretty good. One caveat, business class in continental Europe is nothing like our domestic business class here (it’s usually economy seats at the front with a blanked out middle seat, a curtain divider and preferential security screening and lounge access) - we are truly ahead of the curve without a shadow of a doubt.
So that’s my two cents worth, I’m keen to see the bashing stop and get back to genuine news about travel. We have competitors so if you don’t like QANTAS, fly someone else.
Drakesy
Drakesy
Member since 11 Sep 2018
Total posts 22
- Sounds like you're getting preferential treatment for being a Patinum/Gold member.
I can assure you the majority of travellers who are getting screwed over aren't in your rose tinted world.
Qantas has slipped and it's evident everywhere, the arrogance as well in boasting record profits while sending jobs offshore and effectively running a cartel on ticket prices/government subsidised flights is appalling.
BrisHamish
BrisHamish
Member since 24 Sep 2017
Total posts 16
Charge premium prices, need to deliver actual premium service.
Whats 'new' about that?
H.
wdeguara
wdeguara
Etihad - Etihad Guest
Member since 06 Apr 2012
Total posts 94
Flew QF9 to London last week. It's the first trip to the UK post covid for me on Qantas. General impression of the flight (meals, cabin service etc) was positive. The cabin crew were great. The one thing I guess that stood out to me though which I have mixed feelings about was the fact that every cabin crew member was a British national (going by their accent). I didn't encounter a single Australian amongst them. A fellow passenger jokingly asked if we were flying Qantas or British Airways. Their level of service and demeanour I must admit though was amongst the best I've ever had on an international flight. But still I feel sorry for the Qantas ‘Aussie' staff who have obviously had their jobs replaced by foreign cabin crew. Couldn't imagine Singapore Air or Air NZ doing that.
Racala
Racala
Qantas - Qantas Frequent Flyer
Member since 22 May 2018
Total posts 64
@wdeguara
flew back from London to Perth last month on Qf10.. full English crew in business. Same going to London ex Singapore on QF1.
XWu
XWu
Member since 09 May 2020
Total posts 197
Originally Posted by wdeguara
Flew QF9 to London last week. It’s the first trip to the UK post covid for me on Qantas. General impression of the flight (meals, cabin service etc) was positive. The cabin crew were great. The one thing I guess that stood out to me though which I have mixed feelings about was the fact that every cabin crew member was a British national (going by their accent). I didn’t encounter a single Australia accent amongst them. A fellow passenger joking asked if we were flying Qantas or British Airways. Their level of service and demeanour I must admit though was amongst the best I’ve ever had on an international flight. But still I feel sorry for the Qantas ‘Aussie’ staff who have obviously had their jobs replaced by foreign cabin crew. Couldn’t imagine Singapore Air or Air NZ doing that.
Not sure why you included SIA
You may not realise they have been recruiting foreign (non Singaporean) cabin crews from ASEAN countries since the 1990s although I suspect many would be naturalised, taking the opportunity working for the National airlines to get permanent residency.
reeves35
reeves35
Member since 24 Aug 2011
Total posts 79
QF has a crew base in London with a payscale significantly less than legacy Australian based crew. QF9/10 between PER and LHR and QF1/2 between SIN and LHR will basically always be crewed by this staff. When I flew QF10, I got talking to the flight attendant who had joined QF from a UK charter airline. She said the pay wasn't much better but the rostering was better for her circumstances.
JNN
JNN
Member since 14 Jan 2022
Total posts 10
Originally Posted by XWu
Originally Posted by wdeguara
Flew QF9 to London last week. It’s the first trip to the UK post covid for me on Qantas. General impression of the flight (meals, cabin service etc) was positive. The cabin crew were great. The one thing I guess that stood out to me though which I have mixed feelings about was the fact that every cabin crew member was a British national (going by their accent). I didn’t encounter a single Australia accent amongst them. A fellow passenger joking asked if we were flying Qantas or British Airways. Their level of service and demeanour I must admit though was amongst the best I’ve ever had on an international flight. But still I feel sorry for the Qantas ‘Aussie’ staff who have obviously had their jobs replaced by foreign cabin crew. Couldn’t imagine Singapore Air or Air NZ doing that.
Not sure why you included SIA
You may not realise they have been recruiting foreign (non Singaporean) cabin crews from ASEAN countries since the 1990s although I suspect many would be naturalised, taking the opportunity working for the National airlines to get permanent residency.
flyme2themoon
flyme2themoon
Member since 23 Apr 2015
Total posts 23
Originally Posted by reeves35
QF has a crew base in London with a payscale significantly less than legacy Australian based crew. QF9/10 between PER and LHR and QF1/2 between SIN and LHR will basically always be crewed by this staff. When I flew QF10, I got talking to the flight attendant who had joined QF from a UK charter airline. She said the pay wasn't much better but the rostering was better for her circumstances.
Whilst I tend to agree it confuses the ‘spirit of australia’ brand by having a 100% overseas crew on board, I’ve always had very positive experiences with the UK crew - generally coming across as engaged and proactive.
I recently flew Finnair which seemed to be crewed 100% by a Singapore local crew which whilst completely competent and delivered good service, left me a bit confused about the Finnish experience that is portrayed in their marketing.
The flip side I suspect it allows airlines to be comparatively competitive on their cost base if they are competing with overseas carriers - helping to maintain / sustain a profitable and reliable airline.
Coughincontinance Banned
Coughincontinance Banned
Member since 11 Oct 2023
Total posts 12
Flying Qantas is like playing the lottery. 99.99% of the time you lose.