• Great to see the entertainment back this week. I’d REALLY love to see more Aussie content or at least some more European / British. I tend to stream now on wifi as it’s all a bit too American for me since the content deal with Foxtel. The wifi is generally pretty adequate for streamin...

  • I’ll give them the benefit of the doubt. I expect they will in some form or other continue to offer some level of F2F assistance even if other employees take on those duties. Perhaps upskilled check-in or boarding gate teams? (The cynic change manager inside me suggests that there may be IR...

  • I think this may fall under one of those more optimistic / cheekily verging on click bait headlines but I can’t blame the desire to offer some hope. 

  • If I pay a premium i expect a premium experience. - Seamless & consistent experience, with the fewest ‘service experience' handovers. Qantas generally does this well at the airport but seriously fix your call centre wait times. - Comfort - a better seat with more room. Don't go the euro busin...

  • LCY is a great airport which often flys under the radar. Bigger isn't always better which is very much proven with the super quick experience of getting through check-in and security.

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  • jetstar points earn on qantas account

    May 20, 2021, 05:46 PM

    Yep - similar story for me. In the past the points had come through about a week after but now waiting 4 weeks and have also submitted a claim form and waiting.

  • Bring back the Bundaberg ginger beer!

    May 07, 2021, 04:15 PM

    OK I know there’s a lot going on in the world just now, however I’ve noticed an old Aussie friend has gone missing on the flying ‘roo recently with the disappearance of Bundaberg ginger beer from flights and lounges. It’s my go-to inflight soft drink and I loved that Qanta...

  • Haven recently flown up front on Qantas in the past month I was disappointed to see that some of the touches hadn’t returned such as pre-departure drinks, and a better quality of meal. I did get to experience the ‘sweet potato sausage roll’ which was nothing to write home about....

  • Complimentary lounge invitation

    Feb 03, 2021, 12:04 AM

    Yes. I just googled “Qantas lounge pass extension” and there is a page dedicated to this... https://www.qantas.com/au/en/frequent-flyer/the-qantas-club/qantas-club-and-lounge-invitation-extensions.html

  • Just use the ‘ask Jess’ chat box on their webpage - I’ve always been pleasantly surprised by the response and ability to resolve quickly.

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