Great to see the entertainment back this week. I’d REALLY love to see more Aussie content or at least some more European / British. I tend to stream now on wifi as it’s all a bit too American for me since the content deal with Foxtel. The wifi is generally pretty adequate for streamin...

I’ll give them the benefit of the doubt. I expect they will in some form or other continue to offer some level of F2F assistance even if other employees take on those duties. Perhaps upskilled check-in or boarding gate teams? (The cynic change manager inside me suggests that there may be IR...

I think this may fall under one of those more optimistic / cheekily verging on click bait headlines but I can’t blame the desire to offer some hope. 

If I pay a premium i expect a premium experience. - Seamless & consistent experience, with the fewest ‘service experience' handovers. Qantas generally does this well at the airport but seriously fix your call centre wait times. - Comfort - a better seat with more room. Don't go the euro busin...

LCY is a great airport which often flys under the radar. Bigger isn't always better which is very much proven with the super quick experience of getting through check-in and security.