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Qantas to close service desks at airports, lounges
Nov 06, 2020, 05:40 PMI’ll give them the benefit of the doubt. I expect they will in some form or other continue to offer some level of F2F assistance even if other employees take on those duties. Perhaps upskilled check-in or boarding gate teams? (The cynic change manager inside me suggests that there may be IR...
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All Australians to get free COVID-19 vaccination
Aug 20, 2020, 07:45 AMI think this may fall under one of those more optimistic / cheekily verging on click bait headlines but I can’t blame the desire to offer some hope.
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What do business travellers want on 'triangle' flights?
Aug 10, 2020, 02:32 PMIf I pay a premium i expect a premium experience. - Seamless & consistent experience, with the fewest ‘service experience' handovers. Qantas generally does this well at the airport but seriously fix your call centre wait times. - Comfort - a better seat with more room. Don't go the euro busin...
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London City Airport is finally getting lounges
Jul 21, 2020, 01:54 PMLCY is a great airport which often flys under the radar. Bigger isn't always better which is very much proven with the super quick experience of getting through check-in and security.
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Need a post-coronavirus holiday? Take a whisky trip!
May 15, 2020, 11:13 AMIslay is beautiful!FYI it's Whisky (without the ‘e') when referring to Scottish Whisky.
Member since 23 Apr 2015
Activity
- 17 Total posts
- 15 Discussion comments
- 2 Discussions started
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Complimentary lounge invitation
Feb 03, 2021, 12:04 AMYes. I just googled “Qantas lounge pass extension” and there is a page dedicated to this... https://www.qantas.com/au/en/frequent-flyer/the-qantas-club/qantas-club-and-lounge-invitation-extensions.html
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Advice on how to get a refund for a Jetstar cancelled flight
Dec 24, 2020, 02:52 PMJust use the ‘ask Jess’ chat box on their webpage - I’ve always been pleasantly surprised by the response and ability to resolve quickly.
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Why do other carriers fly to and from Australia and not Qantas?
Aug 22, 2020, 01:28 PMWhy would Qantas choose to fly aircraft overseas when their main market (Australians) are currently generally prohibited from travelling, and there is a cap of the number of passengers that can fly into the country being oversubscribed and over serviced by other state owned subsidised carriers. W...
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Family Christmas
Aug 13, 2020, 03:56 PMI feel for your predicament. You should also consider if your sons are indeed allowed into the country, how easy it will be to obtain the required permission to leave again if they need to return to Japan / Singapore. If they do decide to return then they should start the process sooner rather t...
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Cancelling a Jetstar Business Max fare for Oct 2020 - should I do it?
May 14, 2020, 10:16 AMTake the hit if you need the cash and are concerned however I think it is very unlikely Jetstar (well Qantas Group) will go “bust”. The financials are very sound at Qantas Group which is reflected in the share price continuing to hold up and of course the actions of the Qantas board / management ...