• I’ll give them the benefit of the doubt. I expect they will in some form or other continue to offer some level of F2F assistance even if other employees take on those duties. Perhaps upskilled check-in or boarding gate teams? (The cynic change manager inside me suggests that there may be IR...

  • I think this may fall under one of those more optimistic / cheekily verging on click bait headlines but I can’t blame the desire to offer some hope. 

  • If I pay a premium i expect a premium experience. - Seamless & consistent experience, with the fewest ‘service experience' handovers. Qantas generally does this well at the airport but seriously fix your call centre wait times. - Comfort - a better seat with more room. Don't go the euro busin...

  • LCY is a great airport which often flys under the radar. Bigger isn't always better which is very much proven with the super quick experience of getting through check-in and security.

  • Islay is beautiful!FYI it's Whisky (without the ‘e') when referring to Scottish Whisky.

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  • Complimentary lounge invitation

    Feb 03, 2021, 12:04 AM

    Yes. I just googled “Qantas lounge pass extension” and there is a page dedicated to this... https://www.qantas.com/au/en/frequent-flyer/the-qantas-club/qantas-club-and-lounge-invitation-extensions.html

  • Just use the ‘ask Jess’ chat box on their webpage - I’ve always been pleasantly surprised by the response and ability to resolve quickly.

  • Why would Qantas choose to fly aircraft overseas when their main market (Australians) are currently generally prohibited from travelling, and there is a cap of the number of passengers that can fly into the country being oversubscribed and over serviced by other state owned subsidised carriers. W...

  • Family Christmas

    Aug 13, 2020, 03:56 PM

    I feel for your predicament. You should also consider if your sons are indeed allowed into the country, how easy it will be to obtain the required permission to leave again if they need to return to Japan / Singapore. If they do decide to return then they should start the process sooner rather t...

  • Take the hit if you need the cash and are concerned however I think it is very unlikely Jetstar (well Qantas Group) will go “bust”. The financials are very sound at Qantas Group which is reflected in the share price continuing to hold up and of course the actions of the Qantas board / management ...

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