Cannot select Business Class seats on one flight

13 replies

paulb

Member since 16 Dec 2012

Total posts 11

I booked business class Sydney to Brisbane return a few months ago using QFF points and was able to select seats for both flights. Flight is in a couple of weeks time and I just received an email advising my Bris to Syd return leg has been cancelled and I am on an earlier flight still in Business class. I accepted the change but now when I login I cannot select my seat for the return leg - just aisle preference.

Anyone experienced this before and any advice on what I can do?

Racala

Qantas - Qantas Frequent Flyer

Member since 22 May 2018

Total posts 66

Don't panic.. odds on that you will be in Row 1..they use that for changes like yours.If your profile favors window seats, that's where U will be.

Been there and experienced that type of change.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 274

paulb asked a simple reasonable question and deserves a reasonable sensible answer NOT sarcasm.

JNN

Member since 14 Jan 2022

Total posts 10

Originally Posted by paulb

I booked business class Sydney to Brisbane return a few months ago using QFF points and was able to select seats for both flights. Flight is in a couple of weeks time and I just received an email advising my Bris to Syd return leg has been cancelled and I am on an earlier flight still in Business class. I accepted the change but now when I login I cannot select my seat for the return leg - just aisle preference.

Anyone experienced this before and any advice on what I can do?

Could it be that the aircraft type is not confirmed (and thus the seating layout not finalised) ? Maybe one thing you can try is jump back on the Qantas website and go through the process of booking a seat on the same flight - do you see a seat selection map (should appear before the payment step) ? Alternatively you can try calling the Qantas customer service line to see whether your preferred seat is available.

mern2001

Qantas - P1 Qantas Frequent Flyer

Member since 10 Apr 2013

Total posts 103

HappyTravella. Agree with Rod H, the post by PaulB is perfectly reasonable. It's ironic that you refer to yourself as 'happy' when you only post sarcastic comments. Perhaps 'sadtravella' would be more fitting. BTW - troll to your heart's content, I won't be checking any responses to this post.

mern2001

Qantas - P1 Qantas Frequent Flyer

Member since 10 Apr 2013

Total posts 103

In response to Paulb's question, I suspect that it might be becuase Business Class is full. Have a look on Seat Alerts to see if that is the case.

russell

Qantas - Qantas Frequent Flyer

Member since 04 Nov 2011

Total posts 236

Originally Posted by Happytravella

Originally Posted by paulb

I booked business class Sydney to Brisbane return a few months ago using QFF points and was able to select seats for both flights. Flight is in a couple of weeks time and I just received an email advising my Bris to Syd return leg has been cancelled and I am on an earlier flight still in Business class. I accepted the change but now when I login I cannot select my seat for the return leg - just aisle preference.

Anyone experienced this before and any advice on what I can do?

Good grief. It is a one hour flight on a 737 and most likely full load with real paying passengers! Try not to weep to much !

Surprised you haven’t been booted yet, suspect it won’t be long considering your contributions.

vhojm

Qantas - Qantas Frequent Flyer

Member since 25 Oct 2019

Total posts 82

The reason this happens is that the seats that you are allowed to select are allocated.

It does not mean that business class is full, just that you will need to to way until 80 hours before to departure for the whole cabin to become available.

Essentially, Row 1 is blocked for Platinum One and Chairman’s Lounge and Platinums who are on points tickets purchased by a platinum 1/CL

Row 2 is for gold and above and row 3 is for everyone.

Happytravella

Member since 01 Nov 2023

Total posts 24

Enjoy row 3 😁 must really infuriate you knowing that ! So many choices on a 737 😄

MKS11

Qantas - Qantas Frequent Flyer

Member since 05 Oct 2016

Total posts 72

I have this same problem too. Both on a cancelled (by QF) and rebooked flight MEL to SYD, but also on a MEL to BWT flight plus the return, which I booked months ahead on classic rewards. I find it hard to believe that one is full already... And I'm plat.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 274

Happytravella . You pseudonym dosen't seem to show in your posts in this topic.

Last editedby Rod H at Nov 27, 2023, 08:09 AM.

Happytravella

Member since 01 Nov 2023

Total posts 24

Originally Posted by russell

Originally Posted by Happytravella

Originally Posted by paulb

I booked business class Sydney to Brisbane return a few months ago using QFF points and was able to select seats for both flights. Flight is in a couple of weeks time and I just received an email advising my Bris to Syd return leg has been cancelled and I am on an earlier flight still in Business class. I accepted the change but now when I login I cannot select my seat for the return leg - just aisle preference.

Anyone experienced this before and any advice on what I can do?

Good grief. It is a one hour flight on a 737 and most likely full load with real paying passengers! Try not to weep to much !

Surprised you haven’t been booted yet, suspect it won’t be long considering your contributions.

No not yet. 🤣🤣🤣🤣

Happytravella

Member since 01 Nov 2023

Total posts 24

Originally Posted by paulb

I booked business class Sydney to Brisbane return a few months ago using QFF points and was able to select seats for both flights. Flight is in a couple of weeks time and I just received an email advising my Bris to Syd return leg has been cancelled and I am on an earlier flight still in Business class. I accepted the change but now when I login I cannot select my seat for the return leg - just aisle preference.

Anyone experienced this before and any advice on what I can do?

Did you get your seat in row 3 😁?

turner773

Qantas - Qantas Frequent Flyer

Member since 03 Mar 2014

Total posts 27

Originally Posted by MKS11

I have this same problem too. Both on a cancelled (by QF) and rebooked flight MEL to SYD, but also on a MEL to BWT flight plus the return, which I booked months ahead on classic rewards. I find it hard to believe that one is full already... And I'm plat.

You cannot select seats on Dash 8 aircraft (flown on regional services to Burnie) until check-in as they are sensitive to the imbalanced loading of passengers fore or aft of the wings.

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