Member since 19 Jun 2012
Total posts 15
Which flights SYD to HKG have PE seats? I have booked CX110 in PE in Sept, but now I see in their PE sale the following condition: "Premium Economy class may not be available on all flight segments. Where Premium Economy class is not offered/available, passengers will travel in Economy class without refund/compensation.". What the?!
Virgin Australia - Velocity Rewards
Member since 01 Mar 2012
Total posts 200
that is a standard part of the "contract". They are covering themselves just in case there is a change in equipment that doesn't have the new product
Member since 24 Oct 2010
Total posts 1,003
If you can book PE then that flight's got PE, unless as StuParr notes there is a last-minute swap of aircraft for one which doesn't have PE.
Member since 01 Feb 2012
Total posts 218
Are you just flying to HKG and back? Are you going anywhere else?
Thanks guys - understand there may be equipment changes, was just worried they might be offering PE on flights when they aren't sure they are offering it...
Member since 15 Apr 2011
Total posts 216
That would be fraud, so I highly doubt they would be. They're rolling out the new product pretty quickly, so you'd have to be extremely unlucky to end up in Economy.
Those terms seem ridiculous to me though. They should at least have the decency to offer a refund of the difference between the Y and W fares, or provide $X compensation in the situation where issues at their end mean you are stuck in a worse product (being the old Y seat, given that W fitted planes all have the new Y seat). If you did end up in Y, I'd be making a big fuss...
Agreed. There's a resonable expectation that if you book PE you should be seated in PE, underscored by the fact that if CX swaps a different aircraft there is simply NO premium economy, so you should be bumped up into business class (yay, have a glass of bubbly for us!) or knocked back into economy (boo, hiss, and contact CX to request a refund of the $ difference between premium and economy at the very least).
Member since 25 Feb 2012
Total posts 32
What other business/product could be offered for sale with a clause like that??
Member since 23 May 2012
Total posts 178
It would be very unfortunate if you purchased a PE fare and then got thrown into Economy due to the change of aircraft. I know some friends from Cathay Pacific and they said you can ask for a Business upgrade if your flight gets changed. Virgin Atlantic offers Premium Economy on its Sydney to Hong Kong flights and they are built on all of their aircraft.
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Which flights SYD to HKG have PE seats?
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