Points Upgrade request

12 replies

comm_cousin

QF

Member since 28 Feb 2015

Total posts 28

HI All, has anyone else had this happen? and what can be done about it?

I recently flew QF - CNS/MEL (QF F/F - ex Silver due to illness) and requested a points upgrade when the booking was made from Red E deal to J class.

Even after checking status at CNS Check-in and at QF Club desk at apt.

Didn't receive it...!.

To my surprise, after takeoff, a walk through the J cabin, I spy 2 empty seats. On checking with the Cabin Manager, he confirmed he did have 2 empty seats and that I wasn't the only pax that did not receive the requested upgrade. There was 1 other.

WHY...!!

Is Qantas now making so much profit that it doesn't need to sell ALL seats.. either for cash or points..?

Even if the empty seats were a result of "No Show", I thought an onboard upgrade would have been possible.

Wonder if "the Virgins" would be more supportive of loyalty?

GregXL

Qantas - Qantas Frequent Flyer

Member since 26 May 2014

Total posts 304

I had to check if this was posted on Saturday morning!

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 253

I was told by someone at the airlines that catering is the main reason last minute upgrades don't happen, especially when flying from regional cities, it is frustrating though to see empty seats up the front when it occurs. 

comm_cousin

QF

Member since 28 Feb 2015

Total posts 28

Thanks Patricka340 and GBRGB, looks like I'm a nobody until I build up more Status Cred. Next time, I think I'll take my own J class food and see if I can rule out the lack of catering...... he.. he...he..!

Greg84

Member since 03 Nov 2014

Total posts 127

I just put through a request upgrade for my BNE-PER flight & it was processed immediately...I've never had confirmation prior to the day before travel previously (flight is in May) - has there been a change?

comm_cousin

QF

Member since 28 Feb 2015

Total posts 28

Prior to this last occasion, I travelled MEL/SYD/MEL in Nov 2016 and the points upgrade for both sectors was confirmed immediately. The difference.... I was a Silver F/F then. Status matters..

Greg84

Member since 03 Nov 2014

Total posts 127

Fair enough - I've been Gold for years, but this is the first time I can recall it happening...happy surprise!

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 80

@Greg84 and @comm_cousin: The reason your domestic points upgrade confirmed immediately was because there was reward seat availability. For domestic flights, anyone (including Bronze members and those on the lowest fares) can get an instant confirmed upgrade if seats are available for reward bookings, and they have the required points.


The most likely reason your CNS-MEL flight was a request only was because there were no reward seats left. At that point, status and loyalty would come into play when clearing the waitlist, just like international flight upgrades.

Last editedby bl5965 at Apr 05, 2017, 01:41 AM.

Frank

Qantas - Qantas Frequent Flyer

Member since 09 Sep 2013

Total posts 94

I was told by someone at the airlines that catering is the main reason last minute upgrades don't happen, especially when flying from regional cities, it is frustrating though to see empty seats up the front when it occurs. 


One would think that coming from regional areas and being relatively short flights, not receiving a meal would be a small price to pay for the upgrade..

FastMustard

Qantas - Qantas Frequent Flyer

Member since 03 Feb 2017

Total posts 2

I am a veteran platinum and sat at the economy bulkhead staring at an empty PE section the entire way from LAX after a declined upgrade request. THAT is a kick in the loyalty gut!

Mjudd

Qantas - Qantas Frequent Flyer

Member since 14 Dec 2016

Total posts 57

Hello, I wondered if someone could help me.

I am flying from LAX - SYD in June, with a companion, and I am Platinum in both Velocity and QFF. I am hoping to book a Flexi and upgrade using points for the both of us. What are the chances normally of receiving an upgrade on this haul, and what airline am I more likely to get it with (Qantas or Virgin)?

Mjudd

Qantas - Qantas Frequent Flyer

Member since 14 Dec 2016

Total posts 57

Can anyone assit?

ajstubbs

Qantas - Qantas Frequent Flyer

Member since 15 Mar 2016

Total posts 117

Very popular route for upgrades. Check expertflyer for specific flight loadings.

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