Qantas - Qantas Frequent Flyer
Member since 24 Jul 2012
Total posts 9
Has anyone ever experienced this before with an Airline?
I made a booking on the American Airlines Australian website for a flight from Cabo Mexico to Atlanta USA, both flights were booked and conformed as Business Class flights.
After I booked and paid I went to choose my seats, when doing this it would not let me choose a business class seat on the first leg Cancun to DFW. (For the record the AU site does Not allow seat selection prior to payment) I called the AU resvation number and spoke with a lady who said she needed to speak to her manager, when she returned I was advised my ticket was Not business but for a fee she could change it. I said No and was then put through to a manager by the name Emmanuel where I explained again my booking is a Business class fare and my ticket clearly shows this, and there are 3 seats available in Business shown? I also pointed out I am Platinum FF with Qantas and I don't appreciate people trying to charge me extra fees when I have a confirmation clearly stating my seats are Business Class, he said my ticket is heavily discounted, (it’s not), and in the ticket sales conditions they are allowed to do this, and he will only fix this if I agreed to pay a fee.. I said No way will I be paying him anymore money and told him I will be making a complaint, He than just hung up on me. I than went to my reservation only to find my reservation has been cancelled. Credit card has been charged, let's see what happens with my refund.
I truly don’t understand in today’s world with social media and so many airlines fighting for your travel bucks this still goes on. It’s very sad such a large company would allow this to go on, obviously the senior management have very little regard for the customer?
Maybe for these types of reasons is why Qantas dumped them.
Member since 23 Oct 2013
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Member since 22 Oct 2016
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I also had my booking canceled by this person, maybe as soon as they seen there was a problem in their AU system, iI have read the systems do stuff up and sometimes even sell cheaper tickets.
If you google, Qantas dumps American Airlines, you will see this is what happens, regardless I am making the point AA are very unethical and not good to deal with, and I do spend 3 months a year in the USA so I do know what North American airlines are like, pretty bad on a good day but, I have never experienced this sort of dishonestly.
People please before you come after me defending this airline, check their website & have check to see if this does happen, it obviously does. I put my point on here to expose the very unethical habits by this company and to see how many others it has happened to, there are thousands of complaints on social media about AA, so they obviously don't care, too big and maybe we are all just a number to them!
Cathay Pacific - The Marco Polo Club
Member since 07 Jul 2017
Total posts 4
I have never had any problems booking with AA and selecting seats prior to payment (although I use their US website as strangely sometimes it's cheaper!).
Looking at your screenshot, there is something a bit strange in that it shows "business", however domestic routes in the US are "first" - there is no business. On my previous bookings it shows the mix of business/first for international/domestic flights.
Also, if you had input your FF status, you should have been able to select your seats via "my trip" without any fee.
Member since 01 Apr 2011
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American Airlines, won't honour business class ticket.
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