How long does it take to receive new membership kit after qualifying for higher status?

9 replies

newbieADL

Qantas - Qantas Frequent Flyer

Member since 07 Jul 2015

Total posts 55

Hi all - does anyone know how long it generally takes to receive a new membership card after qualifying for status? I qualified for Platinum on October 30, from Gold, but haven't received the new membership kit yet.


I'm wondering if it's worth contacting QANTAS or just waiting a little bit longer, if my delivery expectations aren't where they should be.

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 80

My experience is with VA, so may be completely irrelevant.

But I qualified for Platinum on October 31 from Gold, and my kit arrived today November 14.

I'd say 2-3 weeks is a reasonable time frame for these things. If it doesn't arrive by Friday, then perhaps chase it up then.

Steve987

Member since 23 Feb 2015

Total posts 258

You will be treated as P from day one, even without the kit.

sanj747

Qantas - Qantas Frequent Flyer

Member since 01 Nov 2016

Total posts 142

@newbieADL I also recently qualified for platinum and had to ring Qantas for the new cards. They said they sent it but I ended up getting a new one sent. I did get the kit. Worth giving them a call. But as @Steve987 rightfully says you are treated as Platinum without the kit and new cards.

Sibelius

Virgin Australia - Velocity Rewards

Member since 06 Aug 2017

Total posts 108

If you have the Qantas smartphone app, select "MY QFF" at the bottom right of the screen and if you swipe left it'll bring up your card barcode and status.

tairex

Qantas - Qantas Frequent Flyer

Member since 14 Nov 2017

Total posts 1

I just qualified for Qantas Gold and the pack arrived 3.5 weeks after I achieved the status tier.

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 226

When I went up a level, it was about 3 weeks before I received the new card.

Luke49

Virgin Australia - Velocity Rewards

Member since 17 Aug 2017

Total posts 28

Can’t comment on Qantas but I went from Velocity Red to Silver to Gold in 2days. But I received my Silver membership in the mail one day then the next day I received my Gold membership. Haha. Only took about a week.

newbieADL

Qantas - Qantas Frequent Flyer

Member since 07 Jul 2015

Total posts 55

Thank you for all your feedback, as of writing, I'm still yet to receive the kit. I appreciate the suggestions re the app, that's something I was aware of, but as this is my first time reaching Platinum, I was a little excited to get the physical card. Sad I know!


I contacted QF via Facebook, I was informed the kit had be sent 28/10, which interestingly was before I qualified but did have forward bookings, the Social Media team said to call the Platinum call centre to find out where it is. The call-centre agent confirmed that it had indeed been sent, but said she would arrange to send me another one that will arrive within 14 days, I wonder if this means I may get two?


newbieADL

Qantas - Qantas Frequent Flyer

Member since 07 Jul 2015

Total posts 55

My kit arrived today! So my experience was just shy of a month to recieve the kit, after qualifying for higher status.

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