Qantas - Qantas Frequent Flyer
Member since 07 Jul 2015
Total posts 55
Hi all - does anyone know how long it generally takes to receive a new membership card after qualifying for status? I qualified for Platinum on October 30, from Gold, but haven't received the new membership kit yet.
Virgin Australia - Velocity Rewards
Member since 13 Nov 2015
Total posts 80
My experience is with VA, so may be completely irrelevant.But I qualified for Platinum on October 31 from Gold, and my kit arrived today November 14.I'd say 2-3 weeks is a reasonable time frame for these things. If it doesn't arrive by Friday, then perhaps chase it up then.
Member since 23 Feb 2015
Total posts 258
You will be treated as P from day one, even without the kit.
Member since 01 Nov 2016
Total posts 142
@newbieADL I also recently qualified for platinum and had to ring Qantas for the new cards. They said they sent it but I ended up getting a new one sent. I did get the kit. Worth giving them a call. But as @Steve987 rightfully says you are treated as Platinum without the kit and new cards.
Member since 06 Aug 2017
Total posts 108
If you have the Qantas smartphone app, select "MY QFF" at the bottom right of the screen and if you swipe left it'll bring up your card barcode and status.
Member since 14 Nov 2017
Total posts 1
I just qualified for Qantas Gold and the pack arrived 3.5 weeks after I achieved the status tier.
Member since 16 Jun 2011
Total posts 226
When I went up a level, it was about 3 weeks before I received the new card.
Member since 17 Aug 2017
Total posts 28
Can’t comment on Qantas but I went from Velocity Red to Silver to Gold in 2days. But I received my Silver membership in the mail one day then the next day I received my Gold membership. Haha. Only took about a week.
Thank you for all your feedback, as of writing, I'm still yet to receive the kit. I appreciate the suggestions re the app, that's something I was aware of, but as this is my first time reaching Platinum, I was a little excited to get the physical card. Sad I know!
My kit arrived today! So my experience was just shy of a month to recieve the kit, after qualifying for higher status.
Hi Guest, join in the discussion on
How long does it take to receive new membership kit after qualifying for higher status?
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox