Qantas - Qantas Frequent Flyer
Member since 27 Jun 2013
Total posts 65
Member since 07 Feb 2015
Total posts 141
Was that the last flight of the day? If so maybe they were trying to get you back rather than staying overnight?
No there was another 4 flights after mine. The weather wasn’t the best but there was plenty of flights.
Member since 02 Nov 2012
Total posts 39
You have the right to refuse the offer and select the flight you prefer
Thanks Yaf - it definitely wasn’t an impression that I had a choice. I logged in to manage my bookings just as I joined the service queue and it had already been changed to the VA flight. May be worth asking next time
Qantas - Qantas Frequent FlyerJ
Member since 19 Apr 2013
Total posts 13
I had an experience this week with Qantas cancelling flights from Melbourne to Hobart. I had purchased a flex economy flight from Perth to Hobart during a double points and double credit status offer period in order to get over the line and retain gold. I had a call from Qantas 90mins before the departure but couldn't answer it straight away. I returned the call but was told the queue (at 0630 Perth time) was 15 mins long. Despite requesting a call back it never eventuated. On check in I was told that Qantas had leased a Jetstar plane for the Melbourne Hobart leg and no they would give me a QF flight no. When I get back to Perth I'm going to ask for the status credits as if the flight had been flown by Qantas as I was relying on those to renew my gold. What do you think my chances are?
Good point Kathbirk - what happens to points and status credits? I’d hope that I still get them. I struggle to hang onto gold these days down from WP a couple of years ago.
Member since 21 Jan 2014
Total posts 253
Even if they don't give you the status credits for your cancelled flight QF should at least acknowledge this and process your gold status for the following year.
Member since 01 Dec 2011
Total posts 8
This used to happen a lot back in the TAA and Ansett ANA days, 60s and 70s. I turned up once for a flight from BNE to SYD to find out that I had been transferred to an Ansett flight. Wasn't too worried about points in those days, I dont think they had them. What annoyed me was the fact that when the catering trolley came around no meals were offered.When queried the response was sorry we didnt cater for the TAA customers. This happened a lot on weekends when the loads were low and an agreement between the airlines was reached as to not fly half empty aircraft on duplicate flights.
Member since 07 Oct 2012
Total posts 761
Member since 02 Jul 2011
Total posts 835
Points and Status Credits - QF will generally give you Original Routing Credit if you call/ email.You might also be able to double dip.ryanpst, strange if there were other flights. But how long till those versus the VA flights - they might have bumped you to casue least disruption (becasue you were a status flyer)
Thanks hutch and moa,
Member since 21 May 2014
Total posts 173
With regards to the Status Credits and Miles, ask QFF for ORC (Original Routing Credit). You may be able to double dip claiming the VA flight on the appropriate Frequent flyer membership.
I am struggling to see why you'd be entitled to a refund.
I think the concensus is no refund, so I’ll pursue points and status.
Refund question was more that for the fully flexible ticket that I bought I really didn’t get any flexibility and the communication about it was nonexistent. Qantas may have ‘helped me out’ on a Friday arvo but their responsibility to get me home stopped when they put me on their competitor. To me that does not seem very flexible.
Member since 09 Jun 2017
Total posts 14
I think that Qantas did you a favour putting you on the next available flight even if that was a competitor. There is a fair chance others that were on the cancelled flight (yes it does happen) were left hanging around for hours waiting for space on a Qantas flight. Refund - I dont think so.Points and Status - Yes worth sending an email with all your documentation and you should get these because as far as you are concerned you booked and paid for a Qantas flight.
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Qantas full flex, bumped to Virgin?
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