Can't book just KUL-SYD leg, QF website forces me to take KUL-SYD-MEL

9 replies

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 79

Hi everyone, I've got a bit of a conundrum here.

I'm wanting to fly in business class from Kuala Lumpur to Sydney using Qantas Points.

There's one day with availability, but for some reason the Qantas website will only let me book it in conjunction with a Sydney to Melbourne leg.

So:
- Search KUL to SYD - nothing pops up
- Search KUL to MEL - I get offered MH123 Kuala Lumpur to Sydney, followed by QF433 Sydney to Melbourne

I've tried calling Qantas and they weren't very helpful, just said what I saw was what they saw.

Does anyone have any background or experience with this?

alansu

Qantas - Qantas Frequent Flyer

Member since 22 Jan 2015

Total posts 85

It’s probably because the KUL/SYD and SYD/MEL flights are married segments. If that’s the case, the KUL/SYD seat is only available in conjunction with the other flight and not available individually.


I’ve had this happen before when booking a oneworld RTW reward through Qantas.

jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 143

Is getting off at Sydney and missing the Melbourne flight an option?

anonymous

Member since 24 Dec 2013

Total posts 98

Maybe the person you spoke to didn't know what to do. If you have only spoken to that one person I would call back and try again. Please let us know how you go.


The issue affects all MH flights into and out of all Australian cities so it would be interesting to know if it is just a glitch they won't fix or if it has been done intentionally that a phone agent can't override.

avatar2201

Member since 03 Apr 2018

Total posts 14

I’ve also asked this question before as I’ve tried to book the flight from KUL-MEL and could only see the routes via SYD or ADL or BNE. And this KUL-MEL flight is only offered if I fly to other cities, which means more points are needed (65k vs 81k). Didn’t have time to call Qantas yet. It would be nice if Ausbt could get in touch with Qantas and ask whether this is just a glitch or an intention.

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 79

Thanks for the insight everyone :)


I ended up booking the route for 81,000 points (+ 8,000 for a short regional flight to where I need to be), because my travel is next week and needed to lock in the business class seat.


So unfortunately abandoning the rest of the journey at Sydney isn't an option jch.


However, I'll give Qantas another ring tonight and see if they can explain the issue, as well as change my flights so I can go straight from Sydney to my final destination, rather than via Melbourne. Hopefully I would get a 16,000 point refund as well as some taxes.

Last editedby bl5965 at Oct 23, 2018, 09:05 AM.

Chris Chamberlin

Member since 24 Apr 2012

Total posts 1,093

It would be nice if Ausbt could get in touch with Qantas and ask whether this is just a glitch or an intention.

Readers are welcome to raise their own complaints with airlines via the appropriate channels, but this isn't something journalists assist with.

flyme2themoon

Member since 23 Apr 2015

Total posts 10

I’ve had a similar issue in the past when trying to book LAX to SYD.

When I searched LAX to SYD - no availability. Then searched LAX to HKG it showed LAX > SYD > HKG all on qantas business class. After a call (and very long hold) to Qantas, and a bit of explaining the agent was very helpful and able to book the LAX > SYD segment for me. Not all agents seem to be as knowledgeable as others so I’d def recommend calling back and fingers crossed.

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 79

While it doesn't fix the initial problem, I was able to correct my itinerary after booking by calling up. They removed the unnecessary SYD-MEL leg and repriced it. Change fee waived since it falls under their 'same day mistake' policy.


Expecting at least 16,000 points and $30 tax refund once ticket is reissued.

stompsy

Member since 06 Jun 2017

Total posts 26

It would be nice if Ausbt could get in touch with Qantas and ask whether this is just a glitch or an intention.

Readers are welcome to raise their own complaints with airlines via the appropriate channels, but this isn't something journalists assist with.

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