Member since 02 Jan 2018
Total posts 6
I recently booked J return BNE-SYD-PEK during a double status promotion. The return leg was cancelled and qantas rebooked me with Cathay PEK-HKG-BNE business. I was expecting 160 status credits from my original
Member since 21 May 2014
Total posts 174
You will need to ask QF for the Original Routing Credit (ORC). As the change wasn't voluntary it shouldn't be an issue, but be clear when you contact them that you are claiming the 40 + the DSC
Qantas - Qantas Frequent Flyer
Member since 03 Jul 2018
Total posts 66
IMHO, Yes, you'd be able to. If the flights are cancelled by Qantas and you're rebooked, you can claim original routing credits. Call the customer service and ask them to.
Member since 06 Mar 2019
Total posts 2
I recently had a similar issue, made a phone call to QFF and the status credits under the original routing were credited......no questions, no issues.
Thank you very much, this makes me very happy as I am aiming to be Platinum by the end of the year 😀
Member since 24 Feb 2015
Total posts 60
Make sure you have your original ticket / booking to send them. Cathay downgraded me in Jan and Qantas took care if it with no issues at all.
Member since 21 Jan 2014
Total posts 267
Shouldn’t be an issue, I had a last minute cancelled QF flight that had to connect with another so QF actually booked me on VA for both legs to get me where I had to go, and save collecting bags on the connection, I just rang up afterwards and both the original SC amount and the double credits were added to my account, no questions asked,
Etihad - Etihad Guest
Member since 28 Feb 2019
Total posts 8
Great to see that although there is no contractual requirement to provide the credits that in this case the “loyalty” appears to work both ways...but in the end QF will be the beneficiary of all our loyalty! Common sense prevails though.
Thai Airways International - Royal Orchid Plus
Member since 21 Apr 2017
Total posts 7
I was once returning to Aus from South America in J with Qantas had a connection in Auckland(Latam)
Member since 24 Apr 2012
Total posts 1,115
Yes, you would have been able to claim those.
Hi Guest, join in the discussion on
Qantas cancelled the return leg booked under double status credit promotion
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox