Qantas cancelled the return leg booked under double status credit promotion

I recently booked J return BNE-SYD-PEK during a double status promotion. The return leg was cancelled and qantas rebooked me with Cathay PEK-HKG-BNE business. I was expecting 160 status credits from my original

You will need to ask QF for the Original Routing Credit (ORC). As the change wasn't voluntary it shouldn't be an issue, but be clear when you contact them that you are claiming the 40 + the DSC

I recently had a similar issue, made a phone call to QFF and the status credits under the original routing were credited......no questions, no issues.

Thank you very much, this makes me very happy as I am aiming to be Platinum by the end of the year 😀

Make sure you have your original ticket / booking to send them. Cathay downgraded me in Jan and Qantas took care if it with no issues at all.

Shouldn’t be an issue, I had a last minute cancelled QF flight that had to connect with another so QF actually booked me on VA for both legs to get me where I had to go, and save collecting bags on the connection, I just rang up afterwards and both the original SC amount and the double credits were added to my account, no questions asked,

Great to see that although there is no contractual requirement to provide the credits that in this case the “loyalty” appears to work both ways...but in the end QF will be the beneficiary of all our loyalty! Common sense prevails though.

I was once returning to Aus from South America in J with Qantas had a connection in Auckland(Latam)