Member since 10 Aug 2016
Total posts 9
Virgin Australia - Velocity Rewards
Member since 12 Nov 2017
Total posts 42
The amount of compensation will depend on what class you were flying and how much the airlines wishes to keep your business, i.e. your status level. Around 2 years ago I was caught up in the Listeria problems in LAX. Basically Listeria contamination was found in the caterers facility. Unfortunately VA's contingency plan was to bring in a bucket of curry chicken. As I ordered vegetarian meals, there was literally no onboard catering for me. All the crew could do was bring junk food; chips, chocolate, biscuits, etc. Yes it was appalling, but better than Listeria poisoning! Fortunately I was warned about the problem at check-in and ate in the lounge, but I was looking forward to the in-flight meals as they are such a high quality. I was flying Business and am a Platinum flyer. After complaining, I received 50,000 points. Thus I think you should receive more than 10K.
Member since 19 Feb 2016
Total posts 15
Sounds like a terrible inconvenience! Were you able to engage any travel insurance benefits to compensate? (Although I also believe that $100 does not compensate for what you went through)
Member since 24 Aug 2011
Total posts 385
It could happen to any airline. I'd be wanting 30k points. And hit up your travel insurance.
Member since 24 Dec 2013
Total posts 98
What exactly will the OP claim on travel insurance? What monetary loss was suffered? The lounge supplied the food and presumably Virgin paid for the hotel.
Member since 03 May 2019
Total posts 6
Depends on the travel insurance but a quick google with TID- $200 for >6h and less than 12h... may not be worth it depending on the policy excess. If there were other associated costs or you had a $0 excess then might as well although still may not be worth the stress/time
Member since 08 Sep 2018
Total posts 11
Last year was delayed BNE-LAX 11am to 9pm (well was worse for me as I connected from Melbourne on the 6am), and they have us 20k points.
Qantas - Qantas Frequent Flyer
Member since 08 Jun 2014
Total posts 308
Delayed this year on QF Sydney to Singapore then London for 7 hours. Travelling in F as a paid fare and P status. Complained and told no compo because we are all about safety! Really annoyed as in UK you get 600 euro. The system over here really needs a shake up so when the carrier stuffs up and inconveniences/ disadvantages their customer that they offer appropriate compe
What I hate is ‘weather’ related delays and the inability to refund.
Thanks to all for your feedback - I really appreciate your insight.
Waiting around allowance
After you’ve been delayed from departing by more than six hours, we’ll pay you a $50 allowance for each primary traveller# for each full or partial 12-hour period after that. You can use this allowance to cover meals, internet connection, cheap romantic novels – or anything else you choose to spend it on. You don’t need to provide us with any receipts for this allowance.
Member since 17 Sep 2015
Total posts 73
Being "rushed?" That's one reason I like many Asian airlines: the staff in such a situation would depart as soon as possible, not go home after having a fit.
From what the replacement crew had told me, the original crew were being "rushed" to depart so they could stay within their duty hours (22hrs or something of the like). The aircraft had been sitting on the ground without air conditioning for 5hrs so I am told their concern also had to do the catering which was no longer refrigerated had spoiled and could be a health risk.
Singapore Airlines - KrisFlyer
Member since 08 Jun 2018
Total posts 124
Were your connecting flights on the same ticket? Travel insurance, dependent on the policy, may be able to help (if it makes provisions for delays). Unless you incurred direct costs as a result (which you didn't) then it may be unlikely they would upgrade any cash offer, but I am sure they would (should) be able to do more with the points they offered you. I don't have experience of VA, but assuming a rough equivalence to other Airlines earning schemes, then I would have thought 10k is pretty weak.
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Compensation for 9hr delay on VA1 21MAY19
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