Qantas - Qantas Frequent Flyer
Member since 21 Mar 2018
Total posts 19
I know this has been discussed before, but I can't remember the original post....
Member since 11 Jul 2016
Total posts 1
Yes you able to do this, l just did on a trip to NZ and it was double status credits, so well worth chasing
Member since 02 Sep 2018
Total posts 352
Yes you can request the orginal routing credit and they should be able to credit the correct status credit and points for your original cancelled flights.
Member since 07 Jan 2016
Total posts 50
I had a similar situation recently. I was originally booked as a Premium Economy passenger of QF12 JFK > LAX with onward connection to Brisbane on QF16. Qantas cancelled the QF12 leg and shuffled me across to AA as a regular Economy passenger - which earns fewer status credits and points (and I had to pay AA USD$100 to carry the baggage that was previously included under my QF ticket). After a month I noticed the JFK>LAX flight had not shown up in my QFF account so I lodged a missing flight claim to Qantas Frequent Flyer. When the points and status credits eventually showed up they appeared as an AA economy fare rate. As compensation, Qantas offered 2000 points (which brought the points earn back to that of the PE fare I had paid), and (after considerable back-and-forth with their "customer service" team) they refunded AUD$569 for the downgraded flight. The status credit earn stayed at the lesser AA rate though.
Member since 05 Aug 2017
Total posts 48
QF flight cancelled or rebooked:
Call QF - Claim SCs under:
Original Routing Credit (ORC)
DJTECH / JOHNNY9, thank you very much for that advice. I followed your suggestion, called the Qantas FF Service Center, requested the ORC, and had my missing Status Credits and Points returned in a matter of minutes. The curious thing is that in the multiple emails and online chat conversations I've had with Qantas Customer Service over the last 6 weeks regarding compensation for the fare downgrade, the 'ORC' claim was not mentioned once by the service agents. So your advice has been spot-on. Kudos to you guys and the AusBT web site.
Member since 20 Apr 2015
Total posts 8
It seems that QF don't want to do ORC/ the agents are told not to actively promote it. It is weird given that the value of the points/SCs would be less than a fare compensation.
Member since 15 May 2019
Total posts 37
Their email and chat based customer service seems to be outsourced and is far worse than their phone based service for issues like this. You always get a better outcome on the phone.
I couldn't help but notice the person on the phone had a heavy Filipino accent. So in all probability the call was probably picked up in the Manila call center.
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Claiming Qantas status credits for a cancelled, rerouted flight
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