Required LOGIN For Virgin Articles?

8 replies

kimshep

Qantas - Qantas Frequent Flyer

Member since 11 Oct 2014

Total posts 331

There have been 2 or 3 Virgin articles logged in the Community section over the last few days.

On each of them I am prompted to LOGIN just to read the posts. This is not happening with other posts.

Is this a 'trial' policy or is it some quirk of nature that has been overlooked? I can understand having to LOG IN to create or answer a post, but a requirement to LOG IN just to read an article seems a bit disingenuous.

sid

Member since 07 Jan 2011

Total posts 119

Hi Kimshep, thanks for flagging this. We haven't changed anything on our end and I also can't replicate your issue. Can you please share some links where this is happening and we'll investigate it.

ja90ck

Member since 30 Aug 2019

Total posts 5

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 196

Hi Sid,

I've been able to replicate the issue on the link Ja90ck posted, getting: "Sorry, this forum is for verified users only. Please Login or Register to continue"


particularly unusual

kimshep

Qantas - Qantas Frequent Flyer

Member since 11 Oct 2014

Total posts 331

Hi Sid,

In addition to the post mentioned by @ja90ck (correct), I have also experienced the issue on the following additional posts:

https://www.executivetraveller.com/community/view/8920/velocity-redemption-on-hawaiian-airlines

as well as

https://www.executivetraveller.com/community/view/8915/unavailability-of-virgin-reward-seats

The problem presents members who do not sign in with the option to either LOGIN or SIGN UP.

Note: the problem occurs with both Google Chrome browser (which I detest) or Mozilla Firefox - both are current updated versions. Since there is no support for Internet Explorer 11 (which does not allow you to even login to ET) the same problem appears anyway.

I am grateful for you 're-locating' this post of mine. I tried to check it a few hours after it was posted for a response but received a message saying that the post "had been deleted or did not exist".

Last editedby kimshep at Sep 04, 2019, 05:14 PM.

sid

Member since 07 Jan 2011

Total posts 119

Thanks, we're looking into it.

sid

Member since 07 Jan 2011

Total posts 119

I've been told this is now fixed. Could you please check again and let us know?

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 196

Looks resolved to me now, Sid.

kimshep

Qantas - Qantas Frequent Flyer

Member since 11 Oct 2014

Total posts 331

Many thanks Sid.

I can now confirm that each of the locked posts are now individually accessible without logging in.

Hi Guest, join in the discussion on Required LOGIN For Virgin Articles?

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