Member since 13 Sep 2013
Total posts 111
I have some J tickets on Hong Kong Airlines booked with Velocity points at the end of the year. HKA keeps teetering on the edge of falling over, so I wonder what would happen if the airline went bust?
As my ticket was booked with VA points, do you think there's chance of getting my points back?
Qantas - Qantas Frequent Flyer
Member since 13 Jul 2012
Total posts 149
You can always cancel any reward ticket up to 24 hours prior to the intended departure at a charge of either 7500 points or AU$60 per ticket, as per standard Velocity cancellation policy.
So the loss of 60 bucks or 7500 points is the worst case scenario.
If the airline your ticket is booked with goes bust, you will very likely be able to claim a waiver of the cancellation charge, but that will lilkely involve a call/negotiation with customer service.
Member since 19 Apr 2012
Total posts 488
If the airline went bust then the reward ticket holders would be well down the list of creditors so I would take the refund now for $60 and do something else with the points
Originally Posted by patrickk
We are not talking about the bankruptcy of Virgin, or Velocity programme. It is about a partner airline.
Tickets sold by Velocity are not supposed to turn into dust as a result of the bankruptcy of the carrier that the ticket is booked with.
This means that Velocity would be the creditor to a HK company. I suspect it would be also well down the list of creditors and so while the points may not turn to dust their value may end up not being much short of it though...think Ansett a couple of decades back.
Totally agree that Velocity will be at the bottom of the list.
But that does not mean that Velocity will be relieved from its obligations to Velocity's customers.
Velocity will have to refund the ticket and deal with the loss.
Member since 16 Jun 2011
Total posts 224
Originally Posted by dimi
I am not sure that Velocity would be on the hook for much anyway. The one thing that has never been clear to me is just when partners pay each other for tickets - but it seems to be quite close to when the flight actually takes place. I don't think they pay up immediately.
Thanks for the advice :)
Hi Guest, join in the discussion on
Reward ticket refund when airline collapses?
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox