Qantas FF and coronavirus

5 replies

skoffman

Qantas - Qantas Frequent Flyer

Member since 09 Mar 2017

Total posts 12

SQ was amongst the first major carrier to take some pressure off it's airline members by extending the status earn/keep period over two years rather than one. Some other airlines have followed a similar suit. Are we going to see Qantas do something appropriate soon?

Understandably Qantas needs to and should adapt to the demand changes by adjusting aircraft and schedules. But for those customers affected trying to attain or retain FF status, how is Qantas going to show some flexibility, in light of it's aircraft and/or schedule changes, similar to SQ?

I am greatly affected with a number of Qantas flights to SIN now scaled back to an A330 or B787 (from A380s). I was booked in F class for several trips from now until June. If I'm put back to J class I will be affected in this manner.

Disclaimer: I'm conscious some people may make light of a 'soft landing' to J class - not really the point of my question. I'm keen on thoughts about how and when Qantas should respond to appease members who do their bit to attain/retain status.

mannej

QF

Member since 21 May 2014

Total posts 173

Surely you would be entitled to Original Routing Credit (ORC) due to the downgrade in services.

skoffman

Qantas - Qantas Frequent Flyer

Member since 09 Mar 2017

Total posts 12

Originally Posted by mannej

Surely you would be entitled to Original Routing Credit (ORC) due to the downgrade in services.

I'd hope so. Extra challenges being:

- I booked through an online agent which has now ceased trading (no contact available)

- Qantas is making the schedule changes but it's a BA issued ticket

Who would make the refund payment?


aggie57

QF

Member since 04 Apr 2014

Total posts 137

Qantas would be crazy not to do everything it can to encourage customers to fly with them again once this trouble passes, as it will. This is survival situation for all airlines, a few FF points and status retention's are minor considerations compared with $ in the bank and seats booked.

OZjames70

Member since 15 Mar 2018

Total posts 25

Interesting, I have until August to re-qualify, but will do so this month regardless. I have flights through HKG to other destinations, and these changes have meant missed connections and extra days to achieve the same flights. The Platinum number explained re-book, re-route or refund and it has worked pretty well. My real struggle is trying to guess when we can start travelling again. I know, 1st World issue, but if I don't travel, I don't get paid. That is and will be tough.

John Phelan

Qantas - Qantas Frequent Flyer

Member since 28 Oct 2011

Total posts 217

Originally Posted by skoffman

Originally Posted by mannej

Surely you would be entitled to Original Routing Credit (ORC) due to the downgrade in services.

I'd hope so. Extra challenges being:

- I booked through an online agent which has now ceased trading (no contact available)

- Qantas is making the schedule changes but it's a BA issued ticket

Who would make the refund payment?


If it's a BA-issued ticket, then BA is responsible for making any changes that need to be made to the ticket due to schedule changes. Normally the agent would act as the interface.

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