Jetstar offloads paying business class passengers to make room for their crew

10 replies

AJeremyP

Qantas - Qantas Frequent Flyer

Member since 05 Aug 2016

Total posts 2

My co-director was on JQ64 out of HCMC on Monday 23rd, in business class. I arranged his flights from Australia. He got home and is now self-quarantining. However, he was one of the lucky ones. Twelve other passengers were bounced out of business class to make room for Jetstar crew. It's a timely reminder that Jetstar put the paying passenger well below the convenience of their own crew. One also wonders why the crew weren't put in economy and that economy passengers weren't bounced instead.

richard89

Qantas - Qantas Frequent Flyer

Member since 21 Mar 2017

Total posts 34

Hi AJeremy,

I'm ex crew from Virgin (left in 2013). Without wanting to quote Kath Day-Knight, I've got one word for you: "EBA"

dm12

Member since 08 Feb 2018

Total posts 106

I've got another word for you: "Jetstar"

nige00160

Member since 07 Jan 2016

Total posts 47

Originally Posted by richard89

Hi AJeremy,

I'm ex crew from Virgin (left in 2013). Without wanting to quote Kath Day-Knight, I've got one word for you: "EBA"

Enterprise Bargaining Agreement ?

S

Member since 13 Sep 2013

Total posts 114

Jetstar... lol

jfk2004

Qantas - Qantas Frequent Flyer

Member since 07 Jul 2014

Total posts 3

Jetstar is a joke, worst airline in Australia. Service is appalling and cancellations they are disgusting. If you are in business dont waste your time with this joke airline.

Last editedby Chris Chamberlin at Mar 27, 2020, 11:17 AM.

siowen

Qantas - Qantas Frequent Flyer

Member since 31 Jul 2018

Total posts 16

Bit of context before a story is half told- this was an extraordinary circumstance where the crew operated JQ63 up from MEL and instantly turned around as PAX as there was no other suitable way for them to get back with the COVID-19 situation. If this didn't occur, the flight wouldn't have operated all together. 2hr pre-flight sign-on in MEL, 8.5hr MEL-SGN flight time, 2hr SGN turnaround, 8hr SGN-MEL flight time = 20.5hr duty time plus arrival time back into MEL etc. all without dedicated crew rest area. I'd be more than understanding of this situation if I was bumped (and told, which the PAX were) bearing in mind downgrade compensation will also be granted...

hvanney

Qantas - Qantas Frequent Flyer

Member since 17 Oct 2016

Total posts 8

Sounds like a reasonable enough explanation but have you ever tried to resolve something with a banana airline where they need to pay you something back?

Each of them will deliberately frustrate the process and you to the point it is usually cheaper to write off the fare and move on. That is why Jetstar is the last choice of carrier for our business. The sum total of the experiences has left us very reluctant to use them.

AfricaTraveller

Emirates Airlines - Skywards

Member since 20 Jan 2018

Total posts 15

Only a tick below Qantas. Their effective owner. Don't forget that.

I will never ever stoop to flying in a Q

Last editedby AfricaTraveller at Mar 28, 2020, 10:04 PM.

moecat

Qantas - Qantas Frequent Flyer

Member since 18 Feb 2015

Total posts 34

Originally Posted by hvanney

Sounds like a reasonable enough explanation but have you ever tried to resolve something with a banana airline where they need to pay you something back?

Each of them will deliberately frustrate the process and you to the point it is usually cheaper to write off the fare and move on. That is why Jetstar is the last choice of carrier for our business. The sum total of the experiences has left us very reluctant to use them.

I dont know if you have noticed, Jetstar are in no way looking for business customers... they are a low Cost leisure airline and they dont claim to be anything else.

Joe

Member since 03 May 2013

Total posts 106

That's why Jetstar earned the dubious titles of 'deathstar' and 'onestar'.....all their own doing. Jetstar is an airline only to be flown when there is no other alternative.

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