Poor refund service

6 replies


Member since 12 May 2020

Total posts 2

In mid March I cancelled my flight reservations with Qatar and received a confirmation email with the amount of the refund. I have not received the refund and any contact with Qatar results in an automated email requesting the same information previously supplied followed by a promise to pay the refund in 30 days which does not happen. Any help in making contact with a real person in Qatar would be greatly appreciated.


Member since 06 Jun 2017

Total posts 47

Personally I'm waiting on refunds from QR, SQ, LO, and LH, all cancelled over a month ago. Interestingly I received a VA refund (SQ metal) immediately a month ago, might help that I'm Platinum, not sure.

I received an email today saying that QR is currently taking 14 weeks to process refunds, weeks not days! I realise I'm in a privileged position where I can afford to wait (which is what I will do), though 14 weeks is a long time. I'm not sure how much luck you'll have getting a refund any sooner as it they're obviously quite backed up, but good luck though, hopefully you can get onto someone there!


Member since 08 Feb 2018

Total posts 202

its BS. Jetstar said 7 days, then 14, then a month. The month expired yesterday and still no $$


Member since 06 Dec 2018

Total posts 25

I had flights with Air New Zealand... no refunds at all.


Qantas - Qantas Frequent Flyer

Member since 07 Aug 2013

Total posts 167

Air Mauritius - same holding onto funds but refund has been processed..


Member since 13 Sep 2013

Total posts 119

I've found the same thing with Virgin Australia, AirAsia, Vietnam Airlines and some small Euro Airlines. Refundable tickets which have been processed as a refund, but they're still holding on to the money.
One of them told me 90 working days to get the refund!!!


Member since 08 Feb 2018

Total posts 202

Update - Jetstar refund received 2 days after fair trading complaint lodged.

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