Qantas has today cancelled all flights to the USA and Japan through to January 31, 2021, in a move which should make it easier for would-be passengers on those flights to apply for a full cash refund or travel credit against a future trip.
Services to Los Angeles, San Francisco, Dallas/Fort Worth, New York and Honolulu have all been spiked, along with Tokyo, Osaka and Sapporo.
Flights to Manila have also been suspended through to March 27.
Most of the remainder of Qantas' international network – including Singapore, Hong Kong, London, Johannesburg, Fiji and New Caledonia – has also seen the latest period of cancellations extended to November 30.
Qantas is continuing to assess further cancellations in what's become an evolving process.
The airline doesn't expect international flights to resume before the middle of 2021, with the exception of quarantine-free 'travel bubbles' with countries such as New Zealand, Singapore and Japan as each brings COVID-19 under control.
Qantas has previously noted that "should travel between Australia and other countries open up and demand returns, we can add more flights back into our schedule."
As previously reported by Executive Traveller, the formal cancellation of these flights now allows passengers to request a full refund of their fare.
As an alternative to issuing refunds, Qantas has been encouraging passengers to turn their booking into travel credit which can used on future Qantas flights through to the end of 2022.
That offer is being sweetened by incentives such as having an additional 10% of the booking's value held in credit, or allowing all flights booked using that credit to accrue a double serve of frequent flyer points or status credits.
However, Executive Traveller readers have reported offers of 20% of the booking's value being added to their travel credit balance plus double Qantas Points or status credits.
Qantas cancelled your flight? Here are your options
The Booking changes section of Qantas' website notes that "If we’ve cancelled your Qantas flight, we'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a flight credit or a refund. You won’t be charged any change or cancellation fees. We’ll be contacting anyone whose flight has been impacted as soon as possible."
In normal circumstances, Qantas has the option to automatically rebook passengers on the next available flight to their original destination, although you're not required to accept that alternative, and under the current circumstances you probably won't be even be in a position to take any 'alternative flight'.
Choose a flight credit and the price paid for your original booking will be converted into a Qantas voucher.
Valid for 12 months, flight credits can be applied towards a new flight reservation, including to destinations other than the one you’d originally booked – such as for domestic travel.
As previously reported by Executive Traveller, you can expect sweeteners from Qantas to turn a cancelled booking into a flight credit for future travel.
In some cases, this credit can come with a 20% boost to the value of the voucher (which sees a $5,000 booking transformed into a $6,000 flight credit).
Other readers report an offer of either double Qantas Points or double Qantas status credits for taking a flight voucher over a refund, with some being offered both a credit value boost and a points or status credit bonus in their frequent flyer account.
Of course, even if you’re offered an incentive to keep the value of your booking as a flight credit, you’re still free to opt for a full cash refund back to your original source of payment, or a full refund of your Qantas Points plus any taxes and fees paid.
However, Qantas’ processing times for refunds currently exceed 10 weeks from the day the refund is requested.
Bookings made using frequent flyer can have the full amount of points refunded, along with any fees and surcharges.
Qantas travel credits vs cash refunds
Deciding whether to accept a travel credit – especially with an incentive attached – or to take a refund?
Beyond the appeal of seeing thousands of dollars land back into your bank account, both paths have their pros and cons.
On the plus side, refunded money can eventually be spent on travel with other airlines, if there are destinations or promotional sales which appeal.
Travel credits, on the other hand, are more restrictive than a cash refund: you’ll be locked into flying with Qantas on your future travels, even if competing airlines are offering better fares or more convenient flight schedules when you next plan to fly.
However, for those who are able to travel and could put a flight credit to good use before it expires, taking that credit over a refund – particularly if there’s an incentive attached, like bonus value – could prove the most rewarding path.
For those less likely to fly, or who usually relish the freedom of selecting an airline for each trip based on price and schedule, a refund may instead be the preferred path: as it would be for those on a tight budget, where every dollar in the bank counts.
Additional reporting by Chris Chamberlin