UPDATE | Qantas has reinstated the use of free Qantas lounge invitations to access its London Heathrow lounge, reversing a decision reported earlier today on Executive Traveller.
As detailed in our original story below, the airline had declared that over the northern summer period, complimentary Qantas lounge invitations – issued to Silver-grade frequent flyers as well as Qantas-partnered credit cards – would no longer be accepted at its London lounge, with the Complimentary Lounge Invitations page of the Qantas website updated to reflect this
However, Qantas has this afternoon contacted Executive Traveller to advise that this will not be rolled out as a blanket policy across the busy European summer period.
Instead, pass-based entry to the London lounge will continue to be assessed based on how crowded the lounge is at any given time.
During the very busiest periods, travellers with a Qantas complimentary lounge pass may be redirected to one of the airline's partner lounges in Heathrow Terminal 3.
PREVIOUS | Qantas has temporarily suspended access to its London Heathrow lounge for travellers holding a free Qantas lounge invitation, either in paper or digital form.
The complimentary invitations are issued to Silver-grade frequent flyers as well as Qantas-partnered credit cards and the airline's own Qantas Platinum and Qantas Titanium cards, and typically open the doors at domestic Qantas Club lounges as well as most international Qantas lounges.
However, the confluence of Australia's mid-year holidays and the UK's summer holidays has seen the Heathrow Terminal 3 lounge's welcome mat whipped away when it comes to those free lounge passes.
A spokesperson for Qantas tells Executive Traveller that the lounge passes won't be accepted at London until September 1, 2019.
Not all lounge invites are being declined: the spokesperson says this temporary restriction doesn't apply to complimentary first class lounge invitations sent to Platinum One frequent flyers to be shared with family and friends.
What's the state of play with Qantas Perth and Singapore lounges?
While lounge invites can be used at Perth's domestic Qantas Club, they're still not accepted at the Perth International Transit Lounge – continuing a state of affairs dating back to June 2018, when the airline cited a “current technical limitation with digital passes in the Perth Transit Lounge."
Executive Traveller understands that the long-waited fix could be in place by August 2019, although pass-holding passengers will still need to be jetting to London on flight QF9, or connecting from London through to Melbourne on QF10.
Qantas lounge passes will once again be welcome at the airline's Singapore lounge in the coming months when an expansion project is completed before the end of September, while the planned November opening of the new Qantas Singapore first class lounge will also lighten the load.
The 240-seat first class lounge – located in a seperate part of Changi Terminal 1 – will be a crowd-buster for the Singapore business class lounge, catering to not only first class passengers on Qantas' Airbus A380s but Platinum and Platinum One frequent flyers and Chairman's Lounge members.
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