Member since 24 Apr 2012
Total posts 1,118
A few observations to share after using my Alitalia Gold frequent flyer card on Virgin Australia for the first time this week.If you've also flown on Virgin Australia as an Alitalia frequent flyer, share your experiences here too!
Overall, I still enjoyed the key benefits promised to passengers with Alitalia status - use of Premium Entry, Virgin Australia lounge access and priority boarding (when flashing the card), but the IT execution behind it all could certainly be improved as the partnership develops, especially in regards to seat selection and status recognition on the boarding pass, to make lounging and boarding a tad easier. :)
Member since 12 Mar 2014
Total posts 115
I've had a similar experience to what you've described. I might add that VA staff's awareness of the partnership and its various inclusions is inconsistent at best. I've been told-off (with exaggerated snootiness) for using the priority check-in queue at MEL despite waiving the card around...
Member since 17 Apr 2016
Total posts 1
Hi team. Any changes to the observations above?? I'll be using the Freccia Alitia (Gold) card from Gold Coast to Melbourne return later this month. Can I confirm that I can only use the Virgin lounge pre-flight? Thanks :)
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Flying on Virgin Australia with Alitalia Gold (Freccia Alata Club) status
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