Emirates Airlines - Skywards
Member since 04 Jul 2016
Total posts 1
In December my wife and I were booked on a Jetstar flight from Sydney to Melbourne and were denied a bag drop only 8 seconds (trust me I checked!) after being issued with 2 boarding passes and a luggage tag from the check-in kiosk. As we could not travel without our bag, nor re-book on a Jetstar flight (next available flight was 14 hours later!), we were left with no choice but to pay an additional $900 dollars for two one-way Qantas flight tickets to Melbourne.
Qantas - Qantas Frequent Flyer
Member since 29 Nov 2013
Total posts 450
I take it this was the Nick Sams you are referring to - https://www.linkedin.com/in/nick-sams-8986a541 - would seem you got to speak to the OneStar person responsible for "highly escalated and legal risk complaints"
Member since 21 Jan 2017
Total posts 3
I totally feel for you.
Member since 10 Apr 2012
Total posts 179
So, its the airlines fault you left it so fine that you missed the bag drop deadline?
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
Member since 22 Aug 2015
Total posts 8
Although Jetstar gave back my baggage at next day morning, and they reimbursed my taxi fee, but I still disappointed about their attitude for the customer as they said " VALUED CUSTOMER".
[/QUOTE]At least Jetstar reimbursed your taxi fare, be thankful for that. It's really grind my gears for people not to accept an apology or a bit of compensation
Member since 23 Feb 2015
Total posts 264
The age of entitlement... SMH
Member since 12 Apr 2013
Total posts 870
Look, I feel your frustration, however JetStar is BUDGET airline and thus has to be dealt with as a such. They printed in red everywhere on their booking confirmation that they will not wait even split second. Basically play their rules or fly with someone else. They will not wait for you to jump on board as Qantas did once ages ago for my wife and myself - we was late to BNE-LAX plane because our plane MEL-BNE was delayed and whole fully loaded B747 was waiting for us good 20 min (I asked neighbor passenger) - once we jump on board they slam door and start taxi immediatelly. Those golden days bygone forever for Qantas - gorget about JetStar!
Sorry, mate I cannot get your rant. I would give cudos for JetStar is this situation.
Member since 21 Jan 2014
Total posts 276
I feel for people from places that have been Jetstarred by QF and had QF services removed and replaced only by Jetstar, living in Townsville I know it too well, but I still make a choice not to fly them. However in your case this is clearly a choice made by yourself as SYD - MEL is well serviced by VA and QF, Jetstar are rigid because that's where they make their money, luggage, seating, meals etc, everyone knows it.
Member since 31 Mar 2014
Total posts 236
I really can't understand why you are complaining. Firstly, you chose to fly a budget airline and as such, you were treated as a budget customer. Secondly, you left it too late to drop your bags. It doesn't matter if it was 8 seconds or 8 minutes. You simply left no margin for error.
Member since 02 Nov 2012
Total posts 43
Most companies allow for margin of error in their systems
Member since 21 Apr 2012
Total posts 2,058
Grannular, you missed the last, yet subtle point made by the OP; that is "A disappointed Platinum Frequent Flyer." That I believe summarises the entire context of this post, which is, if I may paraphrase: Jetstar, you are part of the Qantas family. Why did you treat me so badly? Do you not know that I'm a Platinum QFF member?
I think it has become evident, particularly in 2016 with the changing of terminals for Jetstar departures away from Qantas Clubs, that the Qantas groups views Jetstar as set apart from Qantas. People need to wake up to that reality.
Jetstar has always been run separately from Qantas... apart from the Lounge Perk, and the occasional status credits and points one gets when buying the package, there is no other benefit one should expect from JetStar as a Qantas Frequent Flyer...THEY ARE TOTALLY DIFFERENT!!
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