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Qantas & Jetstar

Qantas point error in your favour

12 Discussions

Aidan

Member since 05 Dec 2018

Total posts 85

Hi there,
Just wondering has anyone here ever had extra Qantas Frequen Flyer points or Status points given by an error ?
If you have how much and what happened next ?

djtech

Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 309

This very rarely happens. I've never had it happen to me. With how advanced the computer systems are these days, I don't think it would happen very often. Of course, they reserve the right to take back the extra points, but if you've spent it already, I don't know how they'll get them back.

Nichokiu

Member since 13 Apr 2018

Total posts 21

Shopped with luxury escapes recently, and got credited 20000+ points extra.
Qantas promptly worked it out, and deleted the 20000+ extra points within 2 days.

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 219

Got more sign up bonus points than I should have with a new credit card a few years ago, I would say it’s a bank error more than QF because not only were the points more than they should have been but they were deposited before I even used the card and hadn’t met minimum spend yet.

jf80

Member since 17 Nov 2016

Total posts 14

I had the same thing with a credit card. Got the 40000 sign up before the minimum spend, then the 40000 again after and then a random 16000 points. My $199 credit card fee for 96000 points was well worth it. I promptly closed the account and nothing was ever said. I'm sure this was a bank error too.

rateitright

Qantas - Qantas Frequent Flyer

Member since 03 Jan 2019

Total posts 1

I reached 2400 SC with QFF and waited a few days but my bonus reward didn’t come through for me to select. So I called QFF and they processed it over the phone and I selected 50K points. A few weeks later I logged into my account and the bonus reward selection came up and I selected 50K points and the system processed the selection. This happened 4 months ago and I still have all the points

Aidan

Member since 05 Dec 2018

Total posts 85

I had the same thing with a credit card. Got the 40000 sign up before the minimum spend, then the 40000 again after and then a random 16000 points. My $199 credit card fee for 96000 points was well worth it. I promptly closed the account and nothing was ever said. I'm sure this was a bank error too.

Bank error in your favour.. So the Monopoly game does happen in real life!

Aidan

Member since 05 Dec 2018

Total posts 85

I reached 2400 SC with QFF and waited a few days but my bonus reward didn’t come through for me to select. So I called QFF and they processed it over the phone and I selected 50K points. A few weeks later I logged into my account and the bonus reward selection came up and I selected 50K points and the system processed the selection. This happened 4 months ago and I still have all the points
Wow that a great score. I think some give the Qantas and bank systems too much credit. I think many forget they are all linked to some relic legacy systems.

Andrew Barkery

Qantas - Qantas Frequent Flyer

Member since 21 Mar 2011

Total posts 423

I had to buy a QF seat when my JQd flight got cancelled.
Had to come back to ADL for work and couldn't take the JQd flight replacement.
It (the JQd) flight was on a bundle.
The end story was I got 2 lots of QFFpoints and 2 lots of QF SC.

ajd

Qantas - Qantas Frequent Flyer

Member since 27 Nov 2014

Total posts 21

I've had a couple of occasions where I've had to lodge complaints with QF about missing points due to either missed connections (requiring Original Routing Credit) or other more interesting stuffups, and I have received more than I was owed when the transaction appeared on the QFF statement as if it were a higher fare bucket, with no explicit acknowledgement that they were giving me any bonus points etc as compensation - I suspect it's not an error as such, but rather that staff have some discretion as to how they resolve points crediting issues in certain circumstances, and as a customer I do enjoy being occasionally surprised when they do service recovery properly.
Last editedby ajd at Jan 04, 2019, 04:48 PM.

matthehat

Virgin Australia - Velocity Rewards

Member since 14 Jan 2019

Total posts 2

I have received more through Virgin after buying Apple Mac. Received 13000+ pts. A few days after purchase they released a new model so I cancelled the order, then reordered the new model MAC and received another 13000+ pts when the next purchase was made.
Have never had the points reversed. That was years ago now.

jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 142

I had about $5k of fraudulent transactions go through my credit card. I reported it to the bank and was reimbursed. After they did not reverse the awards points in the following statement period I converted them to frequent flyers. Pity the rate was only 0.5 but better than nothing!

AfricaTraveller

Emirates Airlines - Skywards

Member since 20 Jan 2018

Total posts 13

I have received more through Virgin after buying Apple Mac. Received 13000+ pts. A few days after purchase they released a new model so I cancelled the order, then reordered the new model MAC and received another 13000+ pts when the next purchase was made.
Have never had the points reversed. That was years ago now.

Good old hit and miss Qantas. Why do you bother? Because of mistakes like this?

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