Ridiculous Fees

6 replies

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 271

I booked a J class flight to Perth for March and return April paying full J fare. Had a possible need to change the date of the return flight but found out that I can't change just the one leg online , have to go through the Guest Contact Ctr. but can do it online if I change the entire booking.

Find that a bit strange but my big gripe is that just to change the date of the return flight means I must do it via the Contact Ctr. and for the privilege of doing that simple task I get slugged $40.

How on earth can VA justify that. Sounds like fee gouging to me.

In this day and age of computers it should be so easy and free to change if seats are available still I guess VA have to make an extra few dollars to pay their executives.

Doesn't seem at all justifiable to me!


Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 375

If you can't change it online, you can try and get them to waive the fee. Just explain the situation.

Last editedby djtech at Feb 01, 2019, 07:49 AM.


Member since 06 Dec 2018

Total posts 25

I have had your issue on the Qantas website. So I phoned Qantas and, as djtech intimates, I explained to them the issue and the change fee was waived. As a side note, years ago, I had a run of problems dealing with Virgin, so I took my money elsewhere and have not been back.


Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 282

My understanding is that if something cannot be done online there is no fee for ringing the contact centre. If the agent says otherwise, ask to speak to a supervisor.


Qantas - Qantas Frequent Flyer

Member since 02 Apr 2017

Total posts 180

Virgin will always waive the fee if it's not possible to do online.


Qantas - Qantas Frequent Flyer

Member since 09 Nov 2018

Total posts 48

Qantas have always waved the fee if its not possible online. Just need to tell them it wont work.


Virgin Australia - Velocity Rewards

Member since 02 Feb 2015

Total posts 22

I have always paid the fee , And the fee is $80 return trip. Not much considering flexibility. Other airlines just say tough luck. Also I fly SYD-PER once a week . Double platinum Class after six months too.

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