QF flight cancellation resulting in earning less Status Credits.
10 replies
Hi Guest, join in the discussion on QF flight cancellation resulting in earning less Status Credits.
Hi Guest, join in the discussion on QF flight cancellation resulting in earning less Status Credits.
PLEASEupgrademe
PLEASEupgrademe
Qantas - Qantas Frequent Flyer
Member since 16 Nov 2017
Total posts 95
Hi all,
GBRGB
GBRGB
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2014
Total posts 294
Getting to the airport is not really an airlines responsibility, they have only moved your flight forward by 20 mins, and if you want to haggle with QF about the 5 status credits then see how you go.
Brandon Loo
Brandon Loo
Member since 10 Jul 2018
Total posts 105
You should be eligible for something called 'original routing credit' where you'll get the status credits based on what you booked, rather than what you flew on the day if there are unexpected changes.
mviy
mviy
Member since 05 May 2016
Total posts 322
It seems to me that you booked MEL-SYD-CNS which earns less than what you've been rebooked onto MEL-BNE-CNS so I don't think that 'original routing credit' would help.
adethyasjce
adethyasjce
Qantas - Qantas Frequent Flyer
Member since 03 Jul 2018
Total posts 66
Re what Brandon Loo mentioned - it happened to me once, my MEL-SYD on (DE/Y) was cancelled and I was routed through Hobart (MEL-HBA-SYD). I got an upgrade to J (for both legs) and also got additional 10 SC as part of the route change. This happened after I went to the airport and tried to do a kiosk check-in to MEL-SYD flight. I was asked to see the Sales/Customer service desk and they gave me options and also, importantly, gave the additional SC's.
mannej
mannej
QF
Member since 21 May 2014
Total posts 176
You've posted this on Australian Frequent Flyer, with members there suggesting that you are due to earn 5 more status credits on your new routing.
As for your transport costs, I don't believe you'd be eligible for any re-imbursement considering it is only a 20 minute change.
s4172249
s4172249
Jetstar Airways - Qantas Frequent Flyer
Member since 18 Feb 2018
Total posts 39
Your new booking earns you MORE status credits and you want compensation because your flight departs 20 minutes earlier (yet still solidly late-morning at 11.10am) ?? Let us know how you go with that!
Ourmanin
Ourmanin
Singapore Airlines - KrisFlyer
Member since 08 Jun 2018
Total posts 144
Good luck with that. I’m not sure your request is even half reasonable. I know if I was taking someone to the airport that for 20 mins earlier I could probably just shift my alarm clock.
Mjkcan
Mjkcan
Singapore Airlines - KrisFlyer
Member since 14 Jun 2017
Total posts 62
Do you really have a friend who won’t wake up 20 minutes earlier to drive you to the airport?
Flashman181
Flashman181
Member since 11 Apr 2018
Total posts 27
I was on QF 11 yesterday cancelled out of LAX to JFK. I was reloaded onto AA but my issue is status and even more importantly “eligible number of flights” to maintain Silver status. Already got pts/status from AA flight which is reduced as was a PE on Qantas . It is the eligible flight that is real issue as i need 4 for the year . Will contact Qantas
jared7825
jared7825
Qantas - Qantas Frequent Flyer
Member since 02 Feb 2018
Total posts 30
I don’t think your entitled to anything for that minor a change