Member since 02 Jan 2019
Total posts 33
I am very pissed off with Qantas right now. I have an AMEX Ultimate card, and apparently when I make an "eligible" purchase I am entitled to 2 complimentary lounge passes.
Well, there I go and make a booking on the QF website for round trip business class flights in July. There's my eligible purchase, I thought. Further, I made another booking for flights in July (this time Y class) on the AMEX website, your card partner. That's another purchase, I thought. So after spending over $4000 in QF products (one on your website, and one on your partner's) I sit waiting patiently for my two lounge passes to use for my economy flights to and from ADL.
Only the purchases, I've been informed, are not actually eligible because apparently (and quite conveniently I might add) the flights booked directly on the QF website was actually Hong Kong based (which happens when you book HKG-MEL, go figure) and the QF AMEX flights, curiously, are not eligible either because...well just because.
So here we are, me a loyal QF flyer who just dropped over $4k on QF flights, on the QF website, using a QF credit card and logged in under my QF FF number being told by QF, "Yeah, nah, sorry. Those aren't eligible purchases."
Which leads me to ask the question, in the most incredulous tone I can muster, "Are you kidding me?"
I'm hoping, despite using the QF customer feedback form, on the QF website, about QF products, that my complaint will still be deemed eligible and worthy of a response."
Qantas - Qantas Frequent Flyer
Member since 08 Sep 2018
Total posts 3
Member since 15 Mar 2015
Total posts 81
The Qantas spend via
the AMEX travel site used to be an eligible purchase but i noticed the last
purchase i made didn't generate the eligible spend for the lounge passes either.
Maybe they have changed it because the $450 travel credit was making it a free
kick for the lounge pass.
Member since 07 Oct 2012
Total posts 749
Member since 24 Apr 2012
Total posts 1,055
Member since 04 May 2014
Total posts 23
Member since 29 Jan 2019
Total posts 8
Member since 02 Sep 2018
Total posts 322
Member since 11 Jun 2019
Total posts 1
Member since 02 Jun 2015
Total posts 42
Hi Guest, join in the discussion on
QF and AMEX hoax (sorta)
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