Qantas - Qantas Frequent Flyer
Member since 30 Oct 2018
Total posts 4
Last night I had a flight out of Auckland cancelled and was offered changes as usual. But I couldn't accept the changes because I was asked to verify myself via text message - something I never set. I never got that text message then realising my phone plan couldn't accept Australian calls in New Zealand. So I tried to enter my details but the website said they were wrong and locked my account. I had no choice but to call to sort out the issue - thankfully I only waited 5 minutes despite the call centre saying 3 hours, I hang up then rang again. The agent was able to accept my flight (although he couldn't unlock my account) told me in the last couple of weeks Qantas were increasingly enforcing two factor verification. Has anyone else had similar problems, particularly when outside Australia?
Member since 19 Apr 2012
Total posts 668
It is a big hassle if you are travelling and switch SIM cards. I am getting it almost on a daily basis here in the US but haven’t changed my SIM, but my wife who is staying longer has has to register her new SIM to get almost anything done.
Member since 23 Oct 2015
Total posts 41
Funnily enough, I was just going through the same thing about 3 minutes ago. I switched between my wife’s and my account and when I came back to mine it wanted a SMS confirmation. With my phone elsewhere, I selected the ‘verify another way’ option.
Member since 25 Nov 2016
Total posts 93
I use the “verify another way “ option when OS, better than the hassle of inserting the Australian SIM and charged for roaming. It’s an airline, many FF members could be OS when accessing their account so a text is not the best option. I contacted the call centre and asked why they don’t send an email to the registered address as some banks/CCs do to verify but was told that was not an option. I now have a pic of my Qantas card on my phone so I can find when I joined. We all like security but it needs to be user friendly.
British Airways - Executive Club
Member since 24 Jan 2012
Total posts 87
I'm all for a bit of 2FA, but would prefer if they could build the rotating code into their app (like RSA SecurID). It works without needing a mobile or internet connection.
Member since 29 Nov 2013
Total posts 449
If you're a business/executive traveller and head o/s on a phone plan that doesn't have basic international roaming/data/text options then the fault lays pretty much with you. Qantas has communicated with members a few times re implementing 2FA.
Sorry, just not enough of a fanboy to carry my card with me. I use the e-version of my card.
Whether you decide to carry your QFF card is your decision - fact is the information Qantas is requesting is available on your card. Given how much effort Qantas has made to increase the utility value of the card I'm not sure why you wouldn't carry it. You could turn up at an airport with a phone/tablet that has zero battery and not be able to check in etc...
Do note it is $10 a day for roaming so changing SIMs for trips of more than a week or so makes sense. Having an email verification may work better. It is odd though the electronic version of the card does not have the joining date. No reason it cannot.
Member since 10 Jul 2018
Total posts 105
Also in my experience, although there are four 2FA fields to answer, I saw that only three were needed for a successful login. So in my case, DOB, mother's maiden name and post code was all I needed.
“Given how much effort Qantas has made to increase the utility value of the card I'm not sure why you wouldn't carry it.”
It seems the utility of the card is the date of joining!!!! Seriously though I find the card is more useful than finding an app on a phone which is the cause of endless holdups at boarding (and my wallet is full of cards) Sometimes the bar card to be scanned from a phone won’t fit under a scanner (and I could go on!!!!). It is not as foolproof as some suggest.
Member since 15 Feb 2018
Total posts 151
Modern day problem, I am afraid.
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 204
This is the first I have heard of Qantas 2FA. Ups to NSunners for the info. Downs to Qantas for no info.
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Qantas increasingly enforcing 'two-factor' account verification
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