How to claim original points and status credits when rebooked on another airline

2 replies

BP

Qantas - Qantas Frequent Flyer

Member since 11 Dec 2013

Total posts 12

Can I get assistance with the correct terminology to use for a claim.


I got downgraded from business to premium economy, because my arrival flight was late and I missed my connection. It was with LATAM but QANTAS coded and I brought the ticket through QANTAS.


I have been speaking to the QANTAS frequent flyer Centre and I thought they understood but tonight they rejected the claim, saying I wasn't in my original flight.


So I'm trying to get points and more importantly status credits for this downgrade.


Thanks

nige00160

Member since 07 Jan 2016

Total posts 46

I believe you need to request the 'ORC' (Original Routing Credit) in order to obtain the correct points and status credits for the Qantas fare that you originally purchased.

BP

Qantas - Qantas Frequent Flyer

Member since 11 Dec 2013

Total posts 12

Thanks I will try this

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