Penalties for using Qantas flight credits

5 replies

Qantasfool

Member since 30 Aug 2017

Total posts 4

Like many people, I had to cancel flights during the pandemic and was issued a flight credit by Qantas. When I tried to use the credit this week, the Qantas website was charging $75 more for the same flight compared to booking and paying in the normal way. The 'Fly Flexible' policy is touted by Qantas as a no-penalty option for cancelling/re-booking flights. Clearly this is not the case. Is this kind of price-hiking for flight credit holders even legal?

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 274

I have booked 4 flights with flight credits and not had an issue, I selected the flights first and then just added the credit as part of the payment, the amount never changed because I was using a flight credit.

anonymous

Member since 24 Dec 2013

Total posts 141

A Current Affair aired a story on this issue and there was no mention of it being illegal. If you are prepared to spend hours on hold then you can probably get the lower price by calling Qantas.



mviy

Member since 05 May 2016

Total posts 312

Originally Posted by GBRGB

I have booked 4 flights with flight credits and not had an issue, I selected the flights first and then just added the credit as part of the payment, the amount never changed because I was using a flight credit.

That's not using a Flight Credit, that's using a Travel Pass. Sounds like if you did get Flight Credits they were converted into Travel Passes.


turner773

Qantas - Qantas Frequent Flyer

Member since 03 Mar 2014

Total posts 22

The condition of some flight credits is that you must spend the entire value of the credit (or more) on your new flights. If you find a cheaper flight then you are charged in a higher fare bucket that uses up all of the credit value.

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 204

The ACCC is looking at the whole sorry mess.

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