Like many people, I had to cancel flights during the pandemic and was issued a flight credit by Qantas. When I tried to use the credit this week, the Qantas website was charging $75 more for the same flight compared to booking and paying in the normal way. The 'Fly Flexible' policy is touted by Qantas as a no-penalty option for cancelling/re-booking flights. Clearly this is not the case. Is this kind of price-hiking for flight credit holders even legal?
I have booked 4 flights with flight credits and not had an issue, I selected the flights first and then just added the credit as part of the payment, the amount never changed because I was using a flight credit.
A Current Affair aired a story on this issue and there was no mention of it being illegal. If you are prepared to spend hours on hold then you can probably get the lower price by calling Qantas.
I have booked 4 flights with flight credits and not had an issue, I selected the flights first and then just added the credit as part of the payment, the amount never changed because I was using a flight credit.
That's not using a Flight Credit, that's using a Travel Pass. Sounds like if you did get Flight Credits they were converted into Travel Passes.
The condition of some flight credits is that you must spend the entire value of the credit (or more) on your new flights. If you find a cheaper flight then you are charged in a higher fare bucket that uses up all of the credit value.
Qantasfool
Qantasfool
Member since 30 Aug 2017
Total posts 4
Like many people, I had to cancel flights during the pandemic and was issued a flight credit by Qantas. When I tried to use the credit this week, the Qantas website was charging $75 more for the same flight compared to booking and paying in the normal way. The 'Fly Flexible' policy is touted by Qantas as a no-penalty option for cancelling/re-booking flights. Clearly this is not the case. Is this kind of price-hiking for flight credit holders even legal?
GBRGB
GBRGB
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2014
Total posts 292
I have booked 4 flights with flight credits and not had an issue, I selected the flights first and then just added the credit as part of the payment, the amount never changed because I was using a flight credit.
anonymous
anonymous
Member since 24 Dec 2013
Total posts 159
A Current Affair aired a story on this issue and there was no mention of it being illegal. If you are prepared to spend hours on hold then you can probably get the lower price by calling Qantas.
mviy
mviy
Member since 05 May 2016
Total posts 322
Originally Posted by GBRGB
I have booked 4 flights with flight credits and not had an issue, I selected the flights first and then just added the credit as part of the payment, the amount never changed because I was using a flight credit.
turner773
turner773
Qantas - Qantas Frequent Flyer
Member since 03 Mar 2014
Total posts 24
The condition of some flight credits is that you must spend the entire value of the credit (or more) on your new flights. If you find a cheaper flight then you are charged in a higher fare bucket that uses up all of the credit value.
tommygun
tommygun
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 282
The ACCC is looking at the whole sorry mess.