Like many people, I had to cancel flights during the pandemic and was issued a flight credit by Qantas. When I tried to use the credit this week, the Qantas website was charging $75 more for the same flight compared to booking and paying in the normal way. The 'Fly Flexible' policy is touted by Q...

Totally agree, tommygun. I had intended to book a flight to secure status extension, but have decided to just use up my points, go for a status match elsewhere, and get out of Dodge. The realisation that Qantas has stopped offering full refunds on 'fully flexible' domestic economy airfares was th...

Qantas has become impossible to deal with. I too had an issue that couldn't be resolved online, and got the message on 131313 to go away. Have now tried the 'customer care' number and got a message that there will be a wait of 'approximately' 1 to 2 hours. The worst part - aside from having no ac...

Has anyone else noticed dire changes to Qantas contact centre? Now it's virtually impossible to get through. I used the callback facility yesterday. The recording told me to expect a call back within 30 minutes, but it was more than 2 hours before I received a call from what was clearly an offsho...