How to transfer Velocity points to Singapore Airlines' KrisFlyer miles

It's easy to convert your Virgin Australia Velocity frequent flyer points into Singapore Airlines' KrisFlyer miles.

By Brandon Loo, April 2 2020
How to transfer Velocity points to Singapore Airlines' KrisFlyer miles

Virgin Australia and Singapore Airlines have a unique frequent flyer partnership that allows you to convert Velocity points into KrisFlyer miles and vice versa.

This opens up a wide range of options for travel on Singapore Airlines' extensive worldwide network, as well as with other airlines in the Star Alliance family (including ANA, Air Canada, Lufthansa, SAS and Swiss).

However, you can also book Singapore Airlines flights directly with Velocity points, removing the need to transfer them across – and sometimes this proves to be a better option. This guide will help you navigate those decisions.

The Velocity-KrisFlyer 'exchange rate'

It's very rare to be able to convert points between airline loyalty schemes. In the case of Virgin Australia and Singapore Airlines, this is one component of a reciprocal frequent flyer arrangement and Singapore Airlines' 20% stake in the Australian carrier.

But it's not a straight 1:1 conversion: you don't get one KrisFlyer mile for every Velocity point.

The 'exchange rate' is 1.55:1, meaning that a Singapore Airlines ticket priced at 75,000 KrisFlyer Miles would actually cost you 116,250 Velocity points.

This is important to factor into any decision about which points 'currency' you use to book a Singapore Airlines flight, as well as when it comes to shifting any or all of your Velocity points across to your KrisFlyer account. 

Linking your Virgin Australia Velocity and Singapore Airlines KrisFlyer accounts

If you've decided to move some points between programs, you'll need to link your accounts first.

  • Ensure you have both a Velocity and a KrisFlyer account.
  • Log in to your Velocity account, go to 'Link & Transfer' and then 'Airline Points Transfer'.
  • Add your KrisFlyer membership number and ensure your name and date of birth match on both accounts.
  • If everything lines up, your accounts will be linked instantly.
Linking a KrisFlyer account to a Velocity account.
Linking a KrisFlyer account to a Velocity account.

How to convert Velocity points into KrisFlyer miles

Once your accounts are linked, it's easy to get the transfer underway.

  • Log in to your Velocity account, go to 'Link & Transfer' and then 'Airline Points Transfer'.
  • Click the words 'Transfer Now' (it's directly above the big 'Unlink Accounts' button).
  • Choose how many Velocity points you'd like to convert into KrisFlyer miles (minimum 5,000 Velocity Points).
  • Double-check the number of KrisFlyer miles you will be receiving, then click 'Proceed'.
  • Those miles should appear in your KrisFlyer account almost instantly.
Confirmation of points transfer from Velocity to KrisFlyer.
Confirmation of points transfer from Velocity to KrisFlyer.

Some benefits of transferring Velocity points to KrisFlyer

It costs 53,000 Velocity points to book a one-way business class flight from Perth to Singapore with Singapore Airlines directly through Velocity.

However, Singapore Airlines' use of distance-based 'zones' for reward flights means that the same number of KrisFlyer miles needed for Perth-Singapore will also cover an onwards flight to much of Asia.

For example, converting a slightly higher 56,575 Velocity points into 36,500 KrisFlyer miles (due to the 1.55:1 exchange rate) gets you from Perth to Singapore to Hong Kong or Taipei under the same reservation.

Singapore Airlines' regional business class is a great way to use KrisFlyer miles from Perth.
Singapore Airlines' regional business class is a great way to use KrisFlyer miles from Perth.

From the rest of Australia, the rate is a lot higher. Velocity charge 65,000 points for a one-way business class flight between an east-coast city to Singapore, while the same trip booked with KrisFlyer would need 62,000 miles or 96,100 Velocity Points.

In the same vein as the Perth example above, KrisFlyer allows you to continue onwards to much of South East Asia for no additional miles, while Hong Kong and Taiwan need just 3,000 KrisFlyer miles more. However, most routes from east coast Australia to Asia will have lower rates through Velocity than through transferring points to KrisFlyer.

KrisFlyer also has an advantage in allowing stopovers in Singapore for US$100 on a one-way Saver ticket – or at no extra charge, on a return Saver ticket – so you can take a break in Singapore while en route to another destination, without spending any extra miles.

On top of that, you can book flights slightly further in advance through KrisFlyer: up to 355 days before departure, versus up to 330 in advance when directly spending Virgin Australia Velocity points, so the odds are better for snapping up points-based award seats on popular routes or during peak travel seasons.

Sometimes you'll end up paying more in KrisFlyer miles than Velocity points, but as a 'native' Singapore Airlines frequent flyer you have a better chance of getting an award booking in the first place. 

One example is luxing it up in the comfort of Singapore Airlines Airbus A380 first class and Suites, which are technically two different offerings. Suites are mini-rooms found exclusively on the Airbus A380, while first class is a more traditional open seat found on Boeing 777s.

You can book first class directly through Velocity – although Suites rewards are much harder to find – on Sydney-Singapore or Melbourne-Singapore routes for 95,000 Velocity points.

However, KrisFlyer members have access to more first class and Suites reward seats, so you've got a better chance of turning miles into smiles. The downside is that it'll cost you 85,000 KrisFlyer miles, which is actually 131,750 Velocity points.

Singapore Airlines' newest Suites can be booked through KrisFlyer, although you'll need to be flexible with your travel dates.
Singapore Airlines' newest Suites can be booked through KrisFlyer, although you'll need to be flexible with your travel dates.

Finally, KrisFlyer members can also use their points to book round-the-world trips with Singapore Airlines and its Star Alliance partners: something that Velocity doesn't offer as a single reward booking.

When to use Velocity points for a Singapore Airlines booking

The hit of that 1.55:1 conversion rate can tilt the scales in favour of using Velocity points to book a Singapore Airlines flight, rather than first changing them into KrisFlyer miles.

For example, if you're jetting to Europe in Singapore Airlines business class from Sydney, Melbourne, Brisbane, Adelaide or Canberra, the cost is 139,000 Velocity points per person, one-way.

To make that same reservation through KrisFlyer you'd need 116,000 KrisFlyer miles, which means converting 179,800 Velocity points.

Singapore Airlines business class is a great way to fly to Europe, and has lower rates to book through Velocity than KrisFlyer.
Singapore Airlines business class is a great way to fly to Europe, and has lower rates to book through Velocity than KrisFlyer.

From Perth and Darwin to Europe, you'd only need 121,000 Velocity Points for a one-way business class trip when also booked through Velocity. KrisFlyer would require 106,000 miles, which is equal to 164,300 Velocity Points when converted over.

Booking Australia to Europe (and vice versa) is exceptionally good value with Velocity Points. Taxes with Singapore Airlines are very low too.
Booking Australia to Europe (and vice versa) is exceptionally good value with Velocity Points. Taxes with Singapore Airlines are very low too.

But once again, while Singapore Airlines still makes a respectable number of business class seats available for booking using Velocity points, the options presented to KrisFlyer members can be even greater.

As such, you could consider using your Velocity points to book directly with Singapore Airlines where flights are available: but if not, could then convert those points into KrisFlyer miles to unlock further options with Singapore Airlines and its Star Alliance partners.

KrisFlyer vs Velocity: which strategy is best for you?

Rather than a blanket strategy of choosing one frequent flyer program over the other, a smarter play is to instead consider your needs on a trip-by-trip basis, to make each booking using as few miles as possible.

This means checking how many Velocity points you'd need to book a journey, versus how many KrisFlyer miles would be required – and by extension, how many Velocity points you'd have to convert to unlock those same KrisFlyer miles.

Keep in mind that KrisFlyer miles have a hard expiry of 3 years from the date they were earned (or transferred over). This makes them a lot less flexible than Velocity Points if you don't have firm travel plans coming up.

Checking how many Velocity points are needed

For bookings made directly through Velocity, you can check how many points you'd need to book Singapore Airlines flights via the Velocity website (scroll down to Table 2).

As that number is based on the distance travelled, you can use the 'mileage calculator' on the same page to calculate the distance of your trip. Where connecting flights are concerned, add both flights together to get your total.

Take a Sydney-Singapore-London journey, for instance. Sydney-Singapore clocks in at 3,912 miles, while Singapore-London (Heathrow) is 6,761 miles: all up, that's 10,673 miles.

You can see from Velocity's Table 2 that journeys of 9,501-15,000 miles on Singapore Airlines require 203,000 Velocity points in Suites/first class, 139,000 Velocity points in business class, 112,500 Velocity points in premium economy, and 75,000 Velocity points in economy.

Checking how many KrisFlyer miles are needed

Singapore Airlines' KrisFlyer program instead uses 'zones' to calculate how many miles are needed – you can find the program's latest reward charts for travel on Singapore Airlines here. Be sure to check the 'Saver' award rates – not 'Advantage' – for the best value.

In that document, you can see that Sydney is Zone 9, while Europe is Zone 11. Line the two up, and you'll find first class costs 163,000 KrisFlyer miles one-way, while business class is 116,000 miles. Premium economy costs 91,500 miles, and economy is 53,000 miles.

To see how that relates to Velocity points, just multiply the number of KrisFlyer miles needed by 1.55. For example, take the 116,000-mile business class ticket. Multiply that by 1.55, and you get 179,800: that's how many Velocity points you'd need to convert into KrisFlyer miles.

Given the same booking can be made directly through Velocity for a lower 139,000 Velocity points (per person one-way), that makes Velocity the better play.

You can repeat this process for any reward booking on Singapore Airlines – and don't forget, if you can't find the flights you're looking for on the Virgin Australia website, call Velocity to double-check: you may just save yourself some points.

Also read: Book Singapore Airlines first class with Velocity points

Brandon Loo

Brandon is our Perth-based writer with a focus on frequent flyer points and travel guides. On his travels, he enjoys tucking into local delicacies, discovering new cocktails, and making aeroplane food look good on camera.

QF

11 Jul 2014

Total posts 404

I really don't think it's a wise move transferring my 654000 VA points, will Singapore honour those points long term? and if they did maybe it was better keeping them as VA points? Panic is coursing the current situation so do the right thing and just don't panic.

If you transfer your Velocity points into KrisFlyer miles, SQ will definitely 'honour them'' because they are now KrisFlyer miles, it doesn't matter where they came from.

Virgin Australia - Velocity Rewards

27 Sep 2017

Total posts 36

My only concern is the longevity of Virgin Australia. Any thoughts on whether the carrier will be able to weather the current storm?

26 Jul 2015

Total posts 48

Well, I transferred 778,000 points yesterday, just in case. I remember Ansett.

Excellent guide, Brandon and ET, and really good to see it explained where it's better to use Velocity points compared to KrisFlyer miles, helps people make an informed decision rather than just move all their points to SQ and take a bit loss in the number of points they end up with.

Virgin Australia - Velocity Rewards

07 Dec 2014

Total posts 151

I feel like Velocity members have a unfortunate choice: transfer to Krisflyer and take a ~35% hit on points balance immediately but 90% chance the remaining points will survive (given Govt. of Singapore back SIA); or hold onto 100% of Velocity points but with only what feels like a 40% to 50% chance Virgin will survive.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

I know I have to fly to LHR in October/November. I think the best deal is to fly SIA on a fully flexible J-fare via a Velocity points booking (and I'll get additional VA status credits if it survives).

Not sure is Brandon still reading, but what's the collective view on that approach?

05 Mar 2015

Total posts 84

I don't think anybody can predict if VA will still be around in October/November. It will all depend on how quickly the travel restrictions are lifted and also how quickly people begin flying again.

Virgin Australia - Velocity Rewards

07 Dec 2014

Total posts 151

Well .. Virgin senior management will have a fair idea how long the company will survive without further Government support based on their current cash burn rate.

Unfortunately I don't see them sharing that with their customers/public at the moment ... but perhaps if they become more desperate/closer to insolvency, they will start publicly messaging to put more pressure on the Government?

30 Aug 2018

Total posts 3

As a long-term VA Platinum member, I still decided to transfer 750,000 Velocity points over to Krisflyer and will be using those points to book two round-the-world Star Alliance tickets in business.

Will be loyal to Virgin Australia but cannot take the risk of forgoing .7 million points with the future of VA not assured.

26 May 2016

Total posts 6

I previously 'linked & transferred' my velocity account and my kris flyer account which has since expired. I have within the last couple of months started a new kris flyer account and cannot link and transfer it with my velocity account as my old kris flyer account is on there.

Is calling velocity my only way of deleting my old kris flyer account (which is expired) just so i can link and transfer my new kris flyer account?

10 Jul 2018

Total posts 117

Yes, in the case of cancelled SQ KrisFlyer accounts, calling up usually is the only way to remove that 'orphaned' link.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Sage advice Brandon (you're giving a lot of that lately), but easier said than done. Velocity easiest to get to via Accelerate Dept.

KrisFlyer can also fix that problem at its end, in case the call wait times to Velocity are too significant - it's fastest if you can give them your old KrisFlyer account number to help them search, but if not, they can dig through the system, find it and fix things up.

03 Apr 2020

Total posts 2

I, to, have an expired KrisFlyer account and now a new account, and am in the exact same situation as you adpadp.

I have phoned KrisFlyer twice and keep getting told I need to talk to Velocity about it, that it is their issue, but I am positive that my old KF account is blocking the new one, despite SIA telling me they have no record of another membership number being attached to my details! Well, they must have, but I cannot get anyone to listen. Velocity member services being in the Philippines are in lockdown so no calls can be made to them.

Really wanted to get my points transferred to KF but am now stuck in this situation. Any ideas??

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Keep calling KrisFlyer and ask to speak to a team leader with the discretion/authority to rectify. Or go around, transfer from YOUR VA account to a trusted relative with a VA who can open KF and transfer. But I'd do latter only after trying a direct solution with KF/SIA. My $0.05 worth.

03 Apr 2020

Total posts 2

Thanks Boeing-Tragic. I actually did get this checked by a team leader who said it was a VFF issue. I will call again though and ask to speak to the leader direct rather than via a customer service representative. I know they are under pressure but I worked hard for these points and am not about to lose them. Thanks for your advice.

06 Feb 2014

Total posts 116

I'd transfer the miles...looks like government wont bail them out, so the chances of losing them all is rising.

A bit like a run on a bank, i'd expect Virgin will soon stop transfers as at the end of the day they have to pay SQ when you transfer your miles. It of course reduces their liability on their balance sheet, but cash is king today...

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

I'd imagine the 'payment' is in the form of a 'debit' for amounts owed to SIA rather than a cash/EFT payment (but I could be wrong).

bmc
bmc

Virgin Australia - Velocity Rewards

22 Aug 2013

Total posts 147

I've bailed my points out to Krisflyer from VFF

Emirates Airlines - Skywards

27 Jul 2017

Total posts 2

Do you know what the position on VFF redemptions on SQ if VA goes bust? I have one booking and currently thinking of making further bookings on other partner airlines (rather than transfer to KF).

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

If redeeming VF points for flights on partner airline, do it quickly and don't forget to get flexible airfares (unless you're 100% certain travel dates won't be changed by your or "external circumstances"). But do it today if you can.

BTW, I did a cost-ben comparison of SIA flights to UK using A$, VF points and KF 'points' (redeemed at VF 1.55 = KF 1.00). Travelling business class is planned for November and again next March. The outcome was no-where near as 'expensive' as I'd first thought, quite good in fact. The 'penalty' is no VA Status Credits for SIA flights bought with KF miles, as would have happened 'big time' if bought with VA points.

Fingers crossed that the 'real cost' (to consumers) of losing VA is realised/understood before its too late.

Virgin Australia - Velocity Rewards

07 Dec 2014

Total posts 151

Could you clarify?

"The 'penalty' is no VA Status Credits for SIA flights bought with KF miles, as would have happened 'big time' if bought with VA points"

I was under the impression there are no status credits for VA reward flights irrespective - only for paid flights. So whether using KF miles or VA points, you wouldn't get any status credits?

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Thanks Andy, good 'catch', quite correct. It's been a manic day (week, month) and I just SHOULD NOT multi-task. So the 'down side' is even less than first thought.

Virgin Australia - Velocity Rewards

03 Apr 2020

Total posts 1

With 1,700,000 points I'm guessing the best move is to transfer? We fly Virgin/Etihad more than Singapore due to the destinations.

With Scomo's recent comments referring to 6 months and Virgin's cash reserves lasting 6 months its an unlikely event they will still be here...

03 Apr 2020

Total posts 2

Sucks.....the whole thing. I have 600k points with Virgin and Platinum. 600k gets me 387k KF Miles. A business reward trip return to London costs 232k pp. With my wife that 464 so I'm short....my whole idea was to save my Velocity points so I could treat my wife considering I travel so much.....

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

And how many VFF points would that same trip cost you (i.e. would 600k have been enough)? More or less than 719,200 (i.e. 464k x 1.55)? I'm curious to learn your position.

03 Apr 2020

Total posts 2

To book via Virgin you needed roughly 560k velocity points for 2 x business return via Etihad or Singapore Plus roughly 1k fees

United Airlines - Mileage Plus

29 Jan 2011

Total posts 158

Apart from the transfer penalty, the other downside to transferring from VFF to Krisflyer is that Krisflyer points have a use-by date, can't remember what that is.

Virgin Australia - Velocity Rewards

07 Dec 2014

Total posts 151

I believe its 36 months (i.e. 3 years)

I have several flights with Singapore Airlines booked using Velocity points for travel in 2020. If Virgin is no longer in business, what are the chances of the flights being honoured by Singapore Airlines? If I cancel how long does it usually take for points to be returned to your account. Hoping Virgin survive, I am a loyal and happy customer.

Emirates Airlines - Skywards

27 Jul 2017

Total posts 2

I am in the same boat. When you go into manage my booking on the SQ website, has the ticket been issued? I just did and it shows that the ticket has not been issued, but has been confirmed... this has me very worried.

Unticketed!! Just checked. Sorry, as your booking is unticketed you are unable to view or download e-ticket and receipts

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Call the airline on (+61) 13 10 11 (it's a 24/7 number) and ask why.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Or go to SIA's website ( https://www.singaporeair.com/contactUs.form ), select Australia and Sydney (its the same drop down for all capitals in AUS), scroll down to the contact form and fill it in. They're pretty good at calling back, usually within 3 hours (and its only 3pm there when its 6pm AEDST).

06 Feb 2014

Total posts 116

VA now reported (by ET) to reduce amount of gift voucher redemptions to a max of one per day....this is not a good sign

19 Sep 2017

Total posts 11

Don't forget KrisFlyer quarterly 50% mileage promo, eg 31k between sin-bne/Syd/Mel one way in business.

Virgin Australia - Velocity Rewards

27 Sep 2017

Total posts 36

They've closed it now. I can't do the transfers anymore. Writing on the wall, anyone? I can't see how this is a good sign.

04 Apr 2020

Total posts 1

They've closed it as of about 5pm Friday from what I can tell. My sister was going to do it Thursday, forgot and by the time she got to it Friday it was locked. They have limited it to how many vouchers (1) you can buy each day with your points. Although I heard the limitation doesn't actually work so you might be able to cash out all your points to vouchers NOW. I wouldn't be happy if I had some of the volumes of points mention above!!! Scary to think your 1.5mil points may equate to zip...

Virgin Australia - Velocity Rewards

27 Sep 2017

Total posts 36

Yep. Tried to transfer it on Friday and without any warning, they just switched it off. Terrible to say the least and left a lot of their loyal followers out in the cold. If no announcement comes from their major shareholders before Easter, then they are in dire straits. Just remember what happened to Virgin America. At the end of the day they simply got absorbed. Different circumstances, I know, but the outcome was the same - a mismanaged subsidiary. What a shame. Love this airline!


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