How to discover your Uber passenger rating

By David Flynn, September 29 2015
How to discover your Uber passenger rating

Uber users can rate their drivers at the end of each ride – but did you know that the drivers can also rate you?

Yep: every time you hop out of that Uber ride, your driver has the opportunity to rate you on a scale of one to five.

When you request an Uber pick-up the average rating appears under your name in the special Uber app used by drivers – giving drivers the opportunity to pass on jobs involving low-rated passengers.

So how do you find out what rating you're carrying around?

1. Open the Uber app, tap your profile icon and then tap the Help menu option.

2. Tap the Account menu

3. On the next screen, tap at I'd like to know my rating

4. Click the Submit button and you're done.

You'll shortly receive an automated email from an Uber rep containing your rating – if it's on the low side, that might explain why you're not getting as many prompt pick-ups as you'd expect.

"An Uber trip should be a good experience for drivers too," Uber reasons. "Drivers shouldn't have to deal with aggressive, violent, or disrespectful riders."

Don't forget: if you join Uber using the special Australian Business Traveller invitation code of UberAusBT you'll automatically get $25 in free credit towards your first Uber ride.

Follow Australian Business Traveller on Twitter: we're @AusBT


David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 464

I would be more keen to know form the suckers who signed up how to get out of the accounts and take their business elsewhere.They have all been brain washed into thinking that Hughes,Astra and Brunel amongst others to name but a few are old fashioned and nowhere as good.

Virgin Australia - Velocity Rewards

19 Feb 2014

Total posts 441

What. we're suckers for signing up, saving money, tracking your ride, rating your driver and receiving a generally much better service than a taxi? OK.  Not all of us can afford charter vehicles/chauffeur services every week.

02 Jan 2013

Total posts 142

I just submitted my request.....fingers crossed haha. UBER is a fantastic way to travel. I generally pay about 15% more then a normal taxi but when you get picked up in a BMW 7 Series or Chrysler , who am I to complain.

12 Jun 2013

Total posts 733

7 series or Chrysler. One of these things is not like the other...

Seriously, the Chrysler 300 is fine, but it's the closest equivalent the US has to a Falcon these days, it's nothing fancy. Starts at $31,695. 

Virgin Australia - Velocity Rewards

24 Aug 2011

Total posts 784

Awesome, 4.8. Thanks for that. 

24 Oct 2010

Total posts 2540

4.8 for me also. Clearly not quite enough love..! :(

02 Jan 2013

Total posts 142

I just received a response.....5/5. It probably pays not to talk to the driver about the weather haha

Qantas - Qantas Frequent Flyer

04 Nov 2011

Total posts 361

4.7 for me. Must have gotten out of the wrong side of the bed one morning.

07 Aug 2012

Total posts 193

4.7 here - probably a consequence of my lack of tips..

11 Apr 2014

Total posts 14

4.6 for me... seems like I've been a bit naughty!

American Airlines - AAdvantage

13 Jul 2015

Total posts 273

It's weird, when I first checked I was 4.7/5, but then I complained about one driver (long story) and Uber not only refunded me for that ride, but then the next time I checked my rating it rocketed up to 5/5. 

That's probably not the right way to do it, but i'm curious as to how they actually work on their rating. 

What I find most interesting about Uber is the pride and service that drivers seem to have in delivering service. A marked difference is most particularly noted of drivers from ethnic communities, where in the case of your regular yellow cabs, drivers appear less convivial and more hard-pressed.

It does make me wonder, are we in effect promoting a "7 Eleven" wage rorting system when using the normal yellow "standard" taxi service? Are our state governments pushing the letter of the law, by persecuting Uber and missing the big picture?

Virgin Australia - Velocity Rewards Gold

04 Jul 2014

Total posts 130

4.3... Ultra confused by who I must have pissed off, I thought I was lovely... :P 

Qantas - Platinum (Lifetime Gold)

25 Apr 2013

Total posts 55

4.9 hmm which driver did I disappoint ? !!

Lufthansa - Miles & More

29 Jul 2014

Total posts 182

Well I need to change at 3.1!

American Airlines - AAdvantage

13 Jul 2015

Total posts 273

Damn, that's the lowest passenger rating i've ever seen!


28 Feb 2015

Total posts 7

Don't know why you bother with ratings etc. I use Chauffeur service. He waits for me in the terminal (even if the flight is delayed) and P'up in either BMW750 or Caprice. Cost: Apt/Langham Htl = Taxi $64.00 vs Chauffeur $80.00, for 16bucks I know which I choose.

There is something exciting about breaking the stranglehold of these taxi and and limousine services.


27 Aug 2013

Total posts 31

Each to their own, but that's still a 25% premium you're paying. Do the trip often enough and it adds up. I'd rather take an Uber, keep the extra money in my pocket and put it towards an experience I'll actually love (vs a few rides in the back of a BMW).

Virgin Australia - Velocity Rewards

19 Feb 2014

Total posts 441

For someone like myself who travels to and from the airport each week, that $16 is a lot of money over a year...

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 464

I'll never be converted to using Uber.Half these people expect Champagne Service on a Beer Budget.For Instance you pay $90 for a pick up for a special event with any of the well known companies and a Caprice or a Audi SHOW UP You are not going to complain and say where's that Mercedes or JAG I was promised.If this avoids being in a Cab at any price that stinks like a Curry House all the better.

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 464

The downside with Uber is you cannot switch back to using your Hughes,Astra or Brunel for those special events as they can find out where and why the client is doing that.

Hi Guest, join in the discussion on How to discover your Uber passenger rating