Missing QFF points and status credits from oneworld partner travel

2 replies

Travelbugsbitten

Member since 16 Aug 2019

Total posts 17

I recently flew from London to Corsica return on BA. I received the FFP and Status Credits for the first flight a few days later but after nearly three weeks haven't received them for the second flight. Which airline do I have to contact to claim the missing points - Qantas or BA? What is the process for doing so? Thanks in advance.

TRS

Member since 25 Aug 2016

Total posts 13

call QFF and they can manually do it. Just have eticket and old boarding pass they will ask you to email to them. I made them hold on the phone while I did.

TJS

Member since 14 Jun 2018

Total posts 49

If you go to the "Trips" section in your qantas app, scroll to the bottom - there is a "claim missing points" link

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