Qantas - Qantas Frequent Flyer
Member since 25 Mar 2014
Total posts 200
I haven't been able to get into my IHG account to book some upcoming stays for 48 hours anyone else having issues? Nobody answering help line so I gather there is a major issue?
Member since 07 Nov 2018
Total posts 6
Originally Posted by airADL
Member since 18 May 2020
Total posts 8
Yes, same. Noticed also it has been down for a couple of days. A direct twitter message to @IHGRewards confirmed system down and working on it.
For bookings I was told to contact the hotels!
I’ve not seen any commentary until your post :-)
Member since 07 Sep 2022
Total posts 1
I work for IHG, and all reservations systems are currently still down.
Hotels can still book you directly, you just need to call the individual hotel you need.
Profuse apologies. I'm not an IHG rep, just work for a hotel and we're still waiting for answers too.
Member since 03 Jul 2022
Total posts 2
I'm currently checked in an IHG Hotel and was strongly advised by front desk to keep copies of receipts as there may be issues with allocating points for current stays also... The following is posted on the IHG global home page:
A message to our guests: At this time, you may have challenges booking a new reservation, accessing information about your upcoming reservations and accessing your IHG One Rewards account. We’re working to restore all service as soon as possible. If you have an urgent request for an upcoming stay or need to make an urgent reservation, you can call the hotel directly to make, amend or cancel a booking. Thank you for your patience.
Member since 16 May 2014
They appear to have been subject to a 'hacking' attempt of some sort
InterContinental Hotels Group PLC (IHG or the Company) reports that parts of the Company’s technology systems have been subject to unauthorised activity. IHG’s booking channels and other applications have been significantly disrupted since yesterday, and this is ongoing.
IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers. External specialists have also been engaged to investigate the incident.
IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident. We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.
Hi Guest, join in the discussion on
IHG Website & APP Down
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox.