Qantas - Qantas Frequent Flyer
Member since 23 Oct 2014
Total posts 9
On a France/Germany business trip last northern summer I was booked to fly with Lufthansa, which was one the worst travel experiences that I have experienced in more than 25 years. Twice I was abandoned in Frankfurt after connecting flights were cancelled, and my luggage went missing/lost during the second of these adventures. Apart from the hundreds of dollars lost in missed and extra hotel expenses, more than three months later, I have yet to hear anything from LH about compensation for lost luggage (or anything else – not a single email etc).
My baggage (2 items) was lost between Lyon and Hamburg on departed Lyon 30 July (LH1077) but the Fra->Ham connection was cancelled and I actually flew LH0006 on 31 July. My bags were lost since Lyon 30 July and were missing for all the time I spent in north Germany, necessitating my buying clothes, toiletries and a suit case. I returned to Australia (Japan Airlines, thankfully) 07 August, but logged a missing baggage compensation claim 18 August
Since then I have heard absolutely nothing from Lufthansa.
The contents of the cases were of high quality and value. Service from Lufthansa was and has been woeful. I'd be grateful to hear from anyone who had similar experiences or can offer advice on how to proceed.
Member since 07 Jan 2011
Total posts 201
That sounds like a very disappointing experience. You may be entitled to compensation under EU regulation. There are companies like Flightright that can help you with this.
Additionally, you should claim this back through your travel insurance.
Originally Posted by Turnblatt
Originally Posted by Fenoglio
Member since 22 May 2018
Total posts 61
Travel within Europe is much easier by train. They leave and arrive in the center of most cities, your baggage is visible, and on most of the hi-speed trains food and drink is available. Another major plus is that you only need to arrive about 15 mins before departure.
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Lufthansa - woeful service within Europe during the 2022 northern summer
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