Lufthansa - woeful service within Europe during the 2022 northern summer

4 replies

Fenoglio

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2014

Total posts 9

On a France/Germany business trip last northern summer I was booked to fly with Lufthansa, which was one the worst travel experiences that I have experienced in more than 25 years. Twice I was abandoned in Frankfurt after connecting flights were cancelled, and my luggage went missing/lost during the second of these adventures. Apart from the hundreds of dollars lost in missed and extra hotel expenses, more than three months later, I have yet to hear anything from LH about compensation for lost luggage (or anything else – not a single email etc).

My baggage (2 items) was lost between Lyon and Hamburg on departed Lyon 30 July (LH1077) but the Fra->Ham connection was cancelled and I actually flew LH0006 on 31 July. My bags were lost since Lyon 30 July and were missing for all the time I spent in north Germany, necessitating my buying clothes, toiletries and a suit case. I returned to Australia (Japan Airlines, thankfully) 07 August, but logged a missing baggage compensation claim 18 August

Since then I have heard absolutely nothing from Lufthansa.

The contents of the cases were of high quality and value. Service from Lufthansa was and has been woeful. I'd be grateful to hear from anyone who had similar experiences or can offer advice on how to proceed.

sid

Member since 07 Jan 2011

Total posts 190

That sounds like a very disappointing experience. You may be entitled to compensation under EU regulation. There are companies like Flightright that can help you with this.

Additionally, you should claim this back through your travel insurance.

Fenoglio

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2014

Total posts 9

Originally Posted by Turnblatt

Originally Posted by Fenoglio

On a France/Germany business trip last northern summer I was booked to fly with Lufthansa, which was one the worst travel experiences that I have experienced in more than 25 years. Twice I was abandoned in Frankfurt after connecting flights were cancelled, and my luggage went missing/lost during the second of these adventures. Apart from the hundreds of dollars lost in missed and extra hotel expenses, more than three months later, I have yet to hear anything from LH about compensation for lost luggage (or anything else – not a single email etc).

My baggage (2 items) was lost between Lyon and Hamburg on departed Lyon 30 July (LH1077) but the Fra->Ham connection was cancelled and I actually flew LH0006 on 31 July. My bags were lost since Lyon 30 July and were missing for all the time I spent in north Germany, necessitating my buying clothes, toiletries and a suit case. I returned to Australia (Japan Airlines, thankfully) 07 August, but logged a missing baggage compensation claim 18 August

Since then I have heard absolutely nothing from Lufthansa.

The contents of the cases were of high quality and value. Service from Lufthansa was and has been woeful. I'd be grateful to hear from anyone who had similar experiences or can offer advice on how to proceed.

My experience 2 months ago the complete opposite.

Can you explain what you mean by "the complete opposite", Turnblatt? My flights were in economy, and I have only basic Star Alliance status (but emerald OW). My guess is that anyone in J or with high Star status would have been treated somewhat differently.

Fenoglio

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2014

Total posts 9

Originally Posted by Turnblatt

Originally Posted by Fenoglio

Originally Posted by Turnblatt

Originally Posted by Fenoglio

On a France/Germany business trip last northern summer I was booked to fly with Lufthansa, which was one the worst travel experiences that I have experienced in more than 25 years. Twice I was abandoned in Frankfurt after connecting flights were cancelled, and my luggage went missing/lost during the second of these adventures. Apart from the hundreds of dollars lost in missed and extra hotel expenses, more than three months later, I have yet to hear anything from LH about compensation for lost luggage (or anything else – not a single email etc).

My baggage (2 items) was lost between Lyon and Hamburg on departed Lyon 30 July (LH1077) but the Fra->Ham connection was cancelled and I actually flew LH0006 on 31 July. My bags were lost since Lyon 30 July and were missing for all the time I spent in north Germany, necessitating my buying clothes, toiletries and a suit case. I returned to Australia (Japan Airlines, thankfully) 07 August, but logged a missing baggage compensation claim 18 August

Since then I have heard absolutely nothing from Lufthansa.

The contents of the cases were of high quality and value. Service from Lufthansa was and has been woeful. I'd be grateful to hear from anyone who had similar experiences or can offer advice on how to proceed.

My experience 2 months ago the complete opposite.

Can you explain what you mean by "the complete opposite", Turnblatt? My flights were in economy, and I have only basic Star Alliance status (but emerald OW). My guess is that anyone in J or with high Star status would have been treated somewhat differently.

First class Sao Paolo to Frankfurt 747 sublime. What do you expect for economic? Same as qantas !

I generally fly economy domestically (within Australia or within Europe), but J internationally. On two previous occasions (economy class connections with international flights) I have had baggage go missing for significant periods of time. By contrast with LH, JAL provided support within 48 hours, whereas BA took about 10 days. Lufthansa gave no response in well over three months. In my book that constitutes rubbish service that even Qantas wouldn't get away with.

Racala

Qantas - Qantas Frequent Flyer

Member since 22 May 2018

Total posts 55

Travel within Europe is much easier by train. They leave and arrive in the center of most cities, your baggage is visible, and on most of the hi-speed trains food and drink is available. Another major plus is that you only need to arrive about 15 mins before departure.

Hi Guest, join in the discussion on Lufthansa - woeful service within Europe during the 2022 northern summer

Attach Files