Help needed to verify a Velocity Points calculation

5 replies

tronek

Velocity Platinum

Member since 10 May 2013

Total posts 96

Hi I need some help verifying a Velocity Points calculation

The last flight on my velocity statement says

Base = 2405

Bonus = 1203

Total = 3608

This is for PER-DPS, which is 1603 miles, in Business Saver, for a Gold member (Gold as of mid-December).

I believe it should read:

Base = 2405 (1603 * 1.5 for Business Saver) - this is correct

Bonus = 1804 (2405 * 0.75 for Gold)

Total = 4209

It appears as though I have been given the 50% silver bonus instead of the 75% gold bonus.

I called Velocity and after they checked while I was on hold I was simply told that their calculations are correct.

Can anyone tell me if I am misunderstanding the calculations or if I should pursue this with VA?

Thanks

444desiro

Virgin Australia - Velocity Rewards

Member since 06 Aug 2012

Total posts 42

Velocity website says: "Silver, Gold and Platinum members earn a Points bonus on miles flown in addition to the base Points^ earned."  So the bonus is applied to the Route Mileage (i.e. 1603 * 0.75) , not your 'earned' base points (2405 * 0.75).

tronek

Velocity Platinum

Member since 10 May 2013

Total posts 96

Ah I did read that but I must have glossed over the words "bonus on miles flown". Slightly disappointing, but it makes sense now. Thanks 444desiro!

macker

Member since 15 Jan 2014

Total posts 4

Don't be too disappointed. On domestic flights, this can work in your favour. For domestic, base points are calculated from the fare paid (not miles flown) at the rate of 5 points per dollar spent. However, bonus points are calculated based on miles flown x 0.75 which means that on cheap fares, the bonus points can be more than the base points.

444desiro

Virgin Australia - Velocity Rewards

Member since 06 Aug 2012

Total posts 42

I don't think that's correct - on domestic sectors the  bonus points are a multiplier of the fare paid, not the miles. 

 

Either that or VA have been giving me way to many bonus  points for my  flights in the last few years!!

tronek

Velocity Platinum

Member since 10 May 2013

Total posts 96

I've just checked my own history, and on 3 recent domestic flights where I have status, the added bonus is exactly 50% or 75% of the base (which is calculated on $). Sorry macker, but I'm going to have to agree with 444desiro on this one.

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