Do Virgin Australia offer paid upgrades at check-in?

9 replies

Hold the Peas

Member since 13 Sep 2012

Total posts 22

Do Virgin Australia offer paid upgrades at check-in?

And if so, roughly how much to upgrade from PE to Biz?

Hugo

Member since 12 Jun 2013

Total posts 217

Not precisely, they have upgrade auctions prior to checkin instead: 

http://www.ausbt.com.au/virgin-australia-launches-cash-auctions-for-business-class-upgrades

willygee

Virgin Atlantic Airways - Flying Club

Member since 11 Apr 2011

Total posts 11

It's called UpgradeMe. You can bid with cash or Velocity Points providing your booking is eligible (there's an eligibility checker on their website). As to how much, I guess that would depend on how many seats in the higher class/es are available, how many other bidders there are on your flight and how much their bids are.

http://www.virginaustralia.com/au/en/specials-offers/upgrademe/ 

Hold the Peas

Member since 13 Sep 2012

Total posts 22

Thanks Hugo and willygee but I am not eligible for the auction as my ticket was booked through a travel agent. Was hoping I could offer to pay on the day instead!

charlieg

QantasFF Platinum

Member since 16 Feb 2012

Total posts 134

Very frustrating. I have the same issue booking through travel agent for VA flights, you cannot change booking using VA website. You must refer back to travel agent.

Booking through a travelagent for Qantas flights on the otherhand, you can amend booking / change flights (& request upgrades) on the Qantas website.

Could be something to do with the sabre booking system that VA uses...? 

Please let us know how you go requesting for paid upgrade.

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 385

Maybe you could get a galley upgrade, never hurts to try.

Hold the Peas

Member since 13 Sep 2012

Total posts 22

Thanks charlieg, it is frustrating, but I guess I should be grateful for the oppurtunity seeing work is paying for the flights! But yes, I will let you know how I go.

tronixstuff - excuse my ignorance, but what is a galley upgrade?

SunniiGym

Virgin Australia - Velocity Rewards

Member since 07 Mar 2013

Total posts 66

I have asked if it was possbile to ugrade on a domestic sector at checkin with cash, they did say it was possible (via their facebook team), that was in Nov. 13 but I had no luck due to avaibility. 

The "upgrade me" system, I have had alot of experience via Etihad (same system I believe), was able to upgrade from Y to J on a few sectors over the last 2 years even though I had booked through a travel agent. All I did was email the department directly. 

I hope this helps.  

chrisjrn

Member since 09 May 2011

Total posts 177

Yes, Virgin will offer paid upgrades at check-in. The cost is the difference between the fare you've currently paid, and the best available fare in the class you want to fly.

Enjoy.

Hold the Peas

Member since 13 Sep 2012

Total posts 22

Thanks SunniiGym and chrisjrn

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