Virgin Australia Strategy Flew BNE-SYD-LAX few days ago on Business Class.
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mspcooper
mspcooper
Qantas - Qantas Frequent Flyer
Member since 09 May 2013
Total posts 456
Virgin Australia Strategy
Flew BNE-SYD-LAX few days ago on Business Class. At the International Transfer Desk, the lone staff member handed out express cards to all passengers (close to 60 of them). Is this a strategy to make VA passengers feel special? Not fair on other J or F customers from other airlines if the express line is somewhat similar to the regular line?
jaredw
jaredw
Virgin Australia - Velocity Rewards
Member since 13 Jan 2014
Total posts 59
They only hand it out to elites + J passangers on the plane. I have seen this happen when there is a tight connction and needs to move people through quickly.