Virgin smashed the wheelhousing on my new suitcase & claim they dont cover wheels or handles.

3 replies

Travelling Tina

Member since 20 May 2015

Total posts 1

Virgin smashed the wheelhousing on my new suitcase & claim they dont cover wheels or handles. I' m 65 with arthritis& cant pull the case. In Sydney for 8 days travelling on public transport. Its a superlight flyer with warranty left in Adelaide. Any suvggestipns

drno

Qantas - Qantas Frequent Flyer

Member since 03 Jan 2014

Total posts 7

Section 18.5

http://www.virginaustralia.com/au/en/about-us/legal-policies/conditions-of-carriage/

Virgin are liable, and are insured for this.  Wheels or use on a plane voids most manufacturers warranties with luggage, so they are next to useless.  I suggest you get a claim in asap with Virgin.

domesticgoddess

NZ Elite

Member since 03 Jul 2014

Total posts 65

Buy a new bag. Virgin Australia are pretty clear on their website they don't cover wheels or handles:

http://www.virginaustralia.com/nz/en/plan/baggage/delayed-damaged-baggage/

We do not accept liability for damage such as:

  • Scratches, dents or minor cuts
  •     
  • Damage to or loss of straps, hooks or belts
  •     
  • Broken wheels or feet
  •     
  • Damage to retractable or fixed luggage handles
  •     
  • Damage resulting from over packing
  •     
  • Loss or damage to items listed in clause 18.5 of our Terms and Conditions of Carriage

tabs

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 46

We do not accept liability for damage such as:

  • Scratches, dents or minor cuts
  • Damage to or loss of straps, hooks or belts
  • Broken wheels or feet
  • Damage to retractable or fixed luggage handles
  • Damage resulting from over packing
 
So pretty much the whole bag..?

Hi Guest, join in the discussion on Virgin smashed the wheelhousing on my new suitcase & claim they dont cover wheels or handles.

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