Re-routing rules and "involuntary re-issues" on QF numbered flights

4 replies

adinglis

Qantas - Platinum

Member since 04 Jun 2014

Total posts 8

Hey guys,
I am currently on a trip in India which was booked as a BNE-SIN-BOM return, although on the return leg BOM-HGK-BNE was also an available option.
It was a mixed economy fare (out Saver and back Sale I believe).
The way the ticket was originally issued is BNE-SIN on QF, SIN-BOM on a QF numbered flight operated by 9W, and the reverse coming back.
Anyway, as far as the fare rules state, I believe re-routing back through HKG with a stopover should be an option, but I just spent 90 mins on the phone with QF who are adamant it is not.
Now here is the weird part, since booking, my ticket had been re-issued internally twice. Both times 24 hours prior to the Air India operated leg, the ticket has been re-issued to no longer use a QF flight number, but a 9W flight number on that leg.
I asked multiple times if this could be the reason why it wasnt allowing a re-routing but they keep saying no.
Just trying to figure out if it has duped me out of a stop in HKG on the way home?

-Adam

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768

So you've booked via Singapore and now want to go via Hong Kong?


In which case you'd need to pay the change fee + any fare difference. Changes fees are currently $200 for Sale and $100 for Saver fares. Also note that the route via Hong Kong may no longer be an option or the price could have gone up meaning you may have to pay quite a bit to change. You should be able to make this change online if your booking was made via the Qantas website.

If you also want to have a stop over you'll also need pay a $100 stopover fee.

As for the flight code changes I'm not sure but I don't think Qantas codeshare with Air India and it's instead 9W which is Jet Airways. You won't get any perks like lounge access so for travel it dosen't matter but upon returning if you don't get points and status credits as if it was a QF flight then I'd chase them up about it.

adinglis

Qantas - Platinum

Member since 04 Jun 2014

Total posts 8

Sorry, you are right, not Air India, its Jet airways.

All of those fees and fare differences are fine, I guess the point is that QF internally had re-issued my ticket twice (without me knowing), and now there seem to be restrictions on it.

Im getting a blatant "No you cannot re-route this to go back via HKG." And I suspect that it is because they have messed up the ticket, not because that is one of the fare rules.

henrus

Qantas - Qantas Frequent Flyer

Member since 23 Oct 2013

Total posts 768


Im getting a blatant "No you cannot re-route this to go back via HKG." And I suspect that it is because they have messed up the ticket, not because that is one of the fare rules.


No you can't re-route the booking so they are right... what you need to ask for is to change to the Hong Kong flights. What date are you trying to fly back cause this may not be an option any more due to it being sold out.

vvbjr

Qantas - Qantas Frequent Flyer

Member since 05 Apr 2015

Total posts 23

Or you could just stick with the original booking, unless you have a very good reason to change your flights back via HK and pay any fare difference and other fees.

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