Has anyone else had seat reservation 'lost' on DJ/VA during their transition to sabre?

3 replies

WATraveller

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 5

Has anyone else had seat reservation 'lost' on DJ/VA during their transition to sabre?

WATraveller

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 5

I booked 6k (bulkhead) for a PER-MEL flight on Friday and have been re-assigned to 26k. Although I am only a lowly silver velocity I thought one of the perk was advance seat selection, avoiding 4 hrs with my kness up by my chin...

brobro

Member since 02 Jan 2013

Total posts 66

I booked a flight yesterday SYD - MEL Return using my Velocity Points, orginally it allowed me to select my seats, once the booking was confirmed I was advised "Seats can not be allocated until i check in" or something to that effect. I was going to contact the call centre however through bad press this week due to the changes I'll just wait until I check instead of calling them.

SaltyJ

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 155

I haven't lost seat reservations as such, I just tried to retirieve my long haul flight booking on Velocity using my reservation number and surname and via my velocity number and got this response:

Cannot retrieve booking

Our system cannot retrieve your booking. Please check that the information you have entered in(typo on website) correct.

Obviously I will ring the call centre (maybe in a couple of weeks if the press about wait times is anything to go by) but has anyone else found their bookings can't be retrieved?

 

 

 

 

 

 

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