Qantas - Qantas Frequent Flyer
Member since 25 Jan 2013
Total posts 1
I recently flew economy from Sydney to London via Singapore with Qantas, and had no workable inflight entertainment system for the entire flight (it kept cutting out after about 10 mins, requiring constant rebooting by the crew - eventually they just gave up). I have lodged a complaint by email to Qantas about this (but not yet hard back). What sort of compensation (if any) could I reasonably expect from Qantas for this?
Member since 24 Oct 2010
Total posts 992
Hi RA, and welcome to AusBT!
Phew, Sydney to London sans inflight entertainment - what a long journey that would have been for many passengers!
The comments under our 'How to complain - and get results' article (http://www.ausbt.com.au/how-to-complain-to-an-airline-and-get-results) have quite a few tales from fellow AusBT readers but nothing for a trip as long as SYD-LHR sans screen! It seems that a voucher is a bit of a 'default offering' from Qantas with $50-$100 mentioned, those being to Hong Kong and Los Angeles respecitively, so you'd like to think that Sydney-London would be worth more than $100. But it might also come down to asking for an appropriate amount of points?
Member since 02 Jan 2013
Total posts 54
Ask for double of what you want.If you get half of that,you do the math.
Member since 10 Mar 2011
Total posts 138
It also comes down to your Frequent Flyer status... The lower your status the less you will get.
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I recently flew economy from Sydney to London via Singapore with Qantas, and had no workable inflight entertainment system for the entire flight (it kept cutting out after about 10
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