Member since 29 Sep 2014
Total posts 4
Have been a subscriber to your newsletters for a long time, but have not received them in the last few months, what could be the problem?
Member since 24 Apr 2012
Total posts 1,118
Hi Annie, I've looked into this for you (assuming that the email address registered to your AusBT user account here is the same email address you use for your newsletter subscription, which I won't post publicly).On our end, it appears that your email provider sent back a 'hard bounce' to the newsletter we sent your way on December 4 2017. A 'hard bounce' is an error that means either the email address no longer exists, or that delivery to that address has been blocked completely.Because of this, you were unsubscribed from the newsletter mailing list as part of an automated process, as your email provider communicated to ours that emails should no longer be sent to that adderss.Unfortunately, in order to prevent spam, our newsletter email provider doesn't allow us to remove this 'block' on sending emails to your address, and doesn't allow us to resubscribe you using the same email address.The only way to continue receiving our newsletter would be to resubscribe using a different email address, unfortunately.
Hi Guest, join in the discussion on
Not receiving newsletters
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox.