Member since 16 Dec 2016
Total posts 3
Qantas - Qantas Frequent Flyer
Member since 11 Dec 2017
Total posts 123
I think it’s safe to assume that Border Force aren’t being entirely honest with you. Stuff I’ve heard of that can impact someone with a ‘clean’ record:
Virgin Australia - Velocity Rewards
Member since 01 Mar 2012
Total posts 195
Usually it is a biometrics issue. It was what was happening to me.
Air New Zealand - Airpoints
Member since 31 Oct 2016
Total posts 204
I put on about fifteen kgs, all in the cheeks and chins, and was constantly getting bounced, back when NZ had 5 year passports.
Member since 22 Jan 2019
Total posts 9
Points 2 and 3 are urban myths in regard to the traveller processing systems (as opposed to other ICT systems used). What happens on departure from Australia (assuming Smartgate is used for that)?
The ABF people at the airport will not commit to much as they are generally not immediately certain and the time it can take to investigate can delay the traveller some time making them even happier, so a quick 'non answer' is given.
Thank you to everyone for your input. On departure from Australia, exactly the same thing. I am sent to manual processing (every time) and of course, never a problem. However, going through SmartGates in all other countries I've been to recently have worked perfectly. Only in my home country! Still no answers.
Hi Guest, join in the discussion on
SmartGate Australia: Recently always denied. Advice appreciated.
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