Qantas - Qantas Frequent Flyer
Member since 07 Aug 2013
Total posts 90
I have booked flights through our work travel coordinator and have flights where classic rewards are available for business. I have put my request through for an upgrade and was expecting immediate confirmation but this is not the case. I had read that upgrades if available should be immediately confirmed. To see if there is availability is to check if reward seats are showing. So what is gone wrong here? Anyone can explain? Thanks
Member since 02 Sep 2018
Total posts 351
Classic Flight rewards upgrades are instantly confirmed if there are award seats ONLY ON DOMESTIC ROUTES. If you are on an international flight, the same waitlisting procedure still applies.
Hi, thanks but it is a domestic flight - hoping I can do it through call centre while availability is still there.. was on for 40 mins then got disconnected so not having much luck.
If availability is there then you should be able to get it unless it is a different flight altogether. Keep in mind that you can use their SMS option to contact Qantas. They usually get things done quicker than on the phone.
Member since 11 Apr 2012
Total posts 85
Has it been ticketed?
Member since 19 Apr 2012
Total posts 510
An ‘immediate’ upgrade doesn’t always happen immediately, it depends on loads etc. even if classic rewards are available. Most of mine and I’m platinum takes a few days and often the day before the flight. Paying customers get first dibs and seemingly classic rewards, on these seats and if it is heavily booked already they will keep seats free for paying customers.
Thanks for the responses. It should be ticketed as it’s recognised in QF My bookings. I assumed it would be immediate as per articles on AUSBT about how to upgrade and get immediate confirmation etc by looking for reward availability.
This is the response I got via their text message service - The approval of request is only immediate of your current flight is a classic reward seat as well. Since you have a commercial flight, it is still subject for approval and availability at least 24 hours prior to flight.
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 136
I suppose that's the rule, but Qantas rules (and how they are applied day to day) always seem to make it extraordinarily difficult to actually get something back for your "loyalty" points.
You will get an email when it is ticketed with the very many digit ticket number on it
Member since 18 Aug 2017
Total posts 42
Are you paying by Credit card or direct bank transfer? CC payments are instant direct bank transfer takes a few days.
Thanks for the information, it is correct it is not
Member since 20 Aug 2014
Total posts 135
Try cancelling the upgrade request and resubmit it. This has fixed this problem for me on several occasions where I booked the ticket then requested an upgrade immediately.
Member since 21 May 2014
Total posts 173
A PNR in your My Bookings doesn't necessarily mean that the booking is ticketed.
Member since 27 Nov 2014
Total posts 22
Hi Guest, join in the discussion on
Why no immediate upgrade to Qantas booking?
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox